LEVEL OF SERVICE DESIGN CONCEPT FOR AIRPORT PASSENGER TERMINALS: A EUROPEAN VIEW

The concept of level of service has been developed by planners and designers to provide some degree of sensitivity in the processes of design and capacity analysis for transport facilities. By designating a number of service levels in lieu of a single capacity figure, a designer is able to evaluate the performance of a facility under the varying load conditions that might reasonably be anticipated in the life of that facility. Level of service analysis provides, to some degree, a measure of the comfort and convenience experienced by system users when the facility is operating at the various possible levels of design and service volumes. Allied with cost, the level of service criterion is a useful input to the design or operation of a transport facility.