论文信息 - Data completeness: a key to effective net-based customer service systems - 字舞流文

Data completeness: a key to effective net-based customer service systems

To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers.

Richard T. Watson | Gabriele Piccoli | M. Kathryn Brohman | A. Parasuraman | M. Brohman | A. Parasuraman | G. Piccoli | R. Watson

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