XSEL's Progress: The Continuing Journey of an Expert System

Part 1 Design, participation and culture: designing systems - retrospect and reality participation and systems design innovation and the digital culture. Part 2 The US development of XSEL: the technical development of XSEL the technical development of XSEL starting the design task learning by design improvement and implementation US acceptance and success. Part 3 Moving XSEL into Europe: planning for change planning continues the XSEL pilot in Europe the UK sales offices the XSEL pilot in Europe. Part 4 Lessons from the journey: designing and managing in a turbulent environment implementing XSEL in Europe.