Knowledge management practices: progress on e-government and preparation for quality management

The study assesses an integration of knowledge management (KM) into operations and practices in the Royal Thai Government. This study is sponsored by the Office of the Public Sector Development Commission (OPDC). It aims to gather and provide feedback on KM practices, based on the opinions from 252 Chief Knowledge Officers (CKOs) in central and provincial administrations. The overall results show that KM has been widely accepted and practiced. It is also generally supported by information and communication technology (ICT). However, serious KM-related issues have emerged. They include: relationships with human resource development; utilisation of external knowledge for sustainability; use of more complex and mobile technologies; integration within a management process linking with performance measurement and analysis; extending KM practices for emergency or crisis management. Given this awareness, future strategies and plans for KM can be formulated, including benchmarking studies with other countries.

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