Mobilising knowledge across organisational boundaries: addressing human issues in the telecommunications industry

The key question addressed in this research is ‘how can we effectively manage and mobilise knowledge in the extended enterprise?’. We explore how knowledge sharing and transfer occur when developing new products, with special reference to the telecommunications industry. The benefits of implementing knowledge management strategies have been proven but research has largely focused on technology as a solution. Working together with European-based telecommunication companies, we focus instead on the softer, human issues. The main human barriers identified include international differences, accuracy and protection of knowledge, maintenance of communication channels, lack of time, fear of penalties and market position.

[1]  C. Bartlett,et al.  Managing Across Borders: New Strategic Requirements , 1987 .

[2]  W. Ouchi,et al.  JAPANESE-STYLE PARTNERSHIPS -- GIVING COMPANIES A COMPETITIVE EDGE. , 1993 .

[3]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[4]  R. Dorf,et al.  The Balanced Scorecard: Translating Strategy Into Action , 1997, Proceedings of the IEEE.

[5]  Stephen J. Childe.  The extended concept of co-operation , 1998 .

[6]  Robert H. Buckman.  KNOWLEDGE SHARING AT BUCKMAN LABS , 1998 .

[7]  J. Browne,et al.  The extended enterprise-a context for manufacturing , 1998 .

[8]  Liisa Välikangas,et al.  From information technology to knowledge technology: taking the user into consideration , 1998, J. Knowl. Manag..

[9]  A. Zaheer,et al.  Does Trust Matter? Exploring the Effectsof Interorganizational and Interpersonaltrust on Performance , 1998 .

[10]  Kulwant S. Pawar,et al.  Establishing Concordance within Concurrent Engineering Teams , 1999 .

[11]  R. McDermott.  Why Information Technology Inspired but Cannot Deliver Knowledge Management , 1999 .

[12]  T. Kostova.  Transnational Transfer of Strategic Organizational Practices: A Contextual Perspective , 1999 .

[13]  Anil K. Gupta,et al.  Knowledge flows within multinational corporations , 2000 .

[14]  A. Alesina,et al.  The Determinants of Trust , 2000 .

[15]  K. Thoben,et al.  Anatomy of enterprise collaborations , 2001 .

[16]  L. Empson.  Fear of Exploitation and Fear of Contamination: Impediments to Knowledge Transfer in Mergers between Professional Service Firms , 2001 .

[17]  V. Albino,et al.  A metric for measuring Knowledge Codification in Organisation Learning , 2001 .

[18]  Sarah Nichols,et al.  Theme-based content analysis: a flexible method for virtual environment evaluation , 2001, Int. J. Hum. Comput. Stud..

[19]  M. Fransman.  Analysing The Evolution Of Industry: The Relevance Of The Telecommunications Industry , 2001 .

[20]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[21]  Claire McInerney,et al.  Knowledge management and the dynamic nature of knowledge , 2002, J. Assoc. Inf. Sci. Technol..

[22]  Feng Li,et al.  Deconstruction of the telecommunications industry: from value chains to value networks , 2002 .

[23]  Abhishek Gupta,et al.  Proposition of a Human-centred Solution Framework for KM in the Concurrent Enterprise , 2002 .

[24]  L. Preston,et al.  Managing the Extended Enterprise: The New Stakeholder View , 2002 .

[25]  R. Mudambi.  Knowledge management in multinational firms , 2002 .

[26]  D. Hislop.  Linking human resource management and knowledge management via commitment: A review and research agenda , 2003 .

[27]  Bruce T. Lamont,et al.  Knowledge management systems and developing sustainable competitive advantage , 2003, J. Knowl. Manag..

[28]  Ranjit Bose,et al.  Knowledge management metrics , 2004, Ind. Manag. Data Syst..

[29]  S. Koh,et al.  Extended enterprises in changing business environments , 2005 .

[30]  J. Browne,et al.  Development of an extended enterprise performance measurement system , 2005 .

[31]  A. Ward.  Implementing the Balanced Scorecard at Lloyds TSB , 2005 .

[32]  Yogesh Malhotra,et al.  Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance , 2005, J. Knowl. Manag..

[33]  Svetan M. Ratchev,et al.  Knowledge-enriched Requirement Specification for One-of-a-kind Complex Systems , 2005, Concurr. Eng. Res. Appl..

[34]  L. Lindkvist.  Knowledge Communities and Knowledge Collectivities: A Typology of Knowledge Work in Groups , 2005 .

[35]  H. Haapasalo,et al.  Project management competence development framework in turbulent business environment , 2006 .

[36]  P. Quintas,et al.  Knowledge across cultures in the construction industry: sustainability, innovation and design , 2006 .

[37]  Mohsen Souissi,et al.  Implementing the balanced scorecard , 2006 .

[38]  Paul Hildreth,et al.  Limits of Communities of Practice , 2006 .

[39]  K. Hutchings,et al.  National Cultural Influences on Knowledge Sharing: A Comparison of China and Russia , 2006 .

[40]  Rosina O. Weber.  Addressing Failure Factors in Knowledge Management , 2006 .

[41]  Lars Bengtsson,et al.  Invest or divest? On the relative improvement potential in outsourcing manufacturing , 2008 .

[42]  Wei Li,et al.  Cultural influences on knowledge sharing through online communities of practice , 2006, J. Knowl. Manag..

[43]  S. B. Taps,et al.  Aligning supply chain design with manufacturing strategies in developing regions , 2007 .

[44]  Jonathan Bishop,et al.  Increasing participation in online communities: A framework for human-computer interaction , 2007, Comput. Hum. Behav..

[45]  Abhishek Gupta,et al.  New product development in the pharmaceutical and telecommunication industries: A comparative study , 2007 .

[46]  Ronald Dattero,et al.  A metaphor for knowledge management: explicit islands in a tacit sea , 2007, J. Knowl. Manag..

[47]  Jan Ola Strandhagen,et al.  Global Supply Chain Control , 2007, APMS.

[48]  M. Jakubik.  Exploring the knowledge landscape: four emerging views of knowledge , 2007 .

[49]  野中 郁次郎,et al.  The knowledge-creating company , 2008 .

[50]  Elizabeth Lank,et al.  Herding Cats: Choosing a Governance Structure for Your Communities of Practice , 2008 .

[51]  Patrik Jonsson,et al.  LOGISTICS AND SUPPLY CHAIN MANAGEMENT , 2022 .

[52]  Jie Yang.  Antecedents and consequences of knowledge management strategy: the case of Chinese high technology firms , 2008 .

[53]  Rudolf R. Sinkovics,et al.  Enhancing the Trustworthiness of Qualitative Research in International Business , 2008 .

[54]  M. Christopher,et al.  Exploiting knowledge across networks through reputation management , 2009 .

[55]  Patricia Wolf,et al.  Why sharing boundary crossing? Understanding the motivation for knowledge sharing in virtual Communities of Practice , 2009, 2009 IEEE International Technology Management Conference (ICE).

[56]  C. Hampden-Turner,et al.  Riding the waves of culture , 2009 .

[57]  Jan Ola Strandhagen,et al.  Global supply chain control systems: a conceptual framework for the global control centre , 2009 .

[58]  K. Ferdows.  MADE IN THE WORLD: THE GLOBAL SPREAD OF PRODUCTION , 1997 .

[59]  H. Krcmar,et al.  Community Engineering for Innovations: The Ideas Competition as a Method to Nurture a Virtual Community for Innovations , 2009 .

[60]  Kexin Zhan.  National Cultural Influences on Knowledge Sharing , 2010 .

[61]  Biao Yang,et al.  E-business services and business performance: a study of the telecommunications manufacturing industry , 2010 .

[62]  A. Molina,et al.  Collaborative networked organisations and customer communities: value co-creation and co-innovation in the networking era , 2011 .

[63]  Trudie Aberdeen.  Yin, R. K. (2009). Case study research: Design and methods (4th Ed.). Thousand Oaks, CA: Sage. , 2013, The Canadian Journal of Action Research.

[64]  Bastian Bansemir.  Organizational Innovation Communities , 2013 .

[65]  A. Canhoto,et al.  Case Study Research Design , 2014 .

[66]  Christine Nadel,et al.  Case Study Research Design And Methods , 2016 .

[67]  Andreas Ritter,et al.  The Effective Executive , 2016 .

[68]  J. Kennedy,et al.  Culture , Leadership , and Organizations : The GLOBE Study of 62 Societies , 2022 .