“Dear PPO5”: Interpersonal Communication and the Computer: Entering a Brave New World

Electronic mail (EMS) is a new and increasingly common mechanism for communication. How computer‐mediated communication affects human behavior has become the focus of research and of commentary in the popular press. An etiquette or rules of conduct when using EMS appears to be needed. Suggestions are offered based on experience utilizing an electronic mail system for intra‐organizational communication in the Carnegie‐Mellon University Libraries.