Work system characteristics and employee responses: an exploratory study

This study is concerned with the problem of detecting and measuring, in simple , practical terms, characteristics of work situations which have significant impact on the satisfactions and attitudes of employees. Ten work group "cases" are described , and questionnaire data from the 5 0 members of these groups are presented. The key operational concepts are work group structure· (organicity) , job enrichment elements, personal need-fulfilment and attitudes to quality and productivity. Results indicate that group "organicity" is a potentially important factor in work system design. \

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