Maintaining and Evolving Measurement Programs

There is a broad misconception about measurement programs as many believe that it is enough to set up measurement systems, and then you have (more or less) a measurement program in place. Or, that after hard work the established measurement program will live and thrive forever. This cannot be more far from the truth. The way in which measurement programs are introduced, maintained, and evolved in companies and organizations is of the utmost importance. Keywords like soft issues, involvement, respect, responsiveness, and evolution must be part of the everyday work with the measurement program. These are the topics we address in this chapter

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