Communication Theory Helping Crisis Managers Protect Reputational Assets : Initial Tests of the Situational Crisis

[1]  W. T. Coombs,et al.  Ongoing Crisis Communication: Planning, Managing, and Responding , 1999 .

[2]  William L. Benoit,et al.  Accounts, excuses, and apologies : a theory of image restoration strategies , 1994 .

[3]  James C. McCroskey,et al.  An Introduction to Rhetorical Communication , 1971 .

[4]  Keith M. Hearit.  The use of counter-attack in apologetic public relations crises: The case of General Motors vs. Dateline NBC , 1996 .

[5]  Lisa Tyler,et al.  Liability Means Never being Able to Say You're Sorry , 1997 .

[6]  W. T. Coombs,et al.  An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation , 1998 .

[7]  R. Heath.  Management of corporate communication : from interpersonal contacts to external affairs , 1994 .

[8]  W. T. Coombs,et al.  Information and Compassion in Crisis Responses: A Test of Their Effects , 1999 .

[9]  H. Dan O'Hair,et al.  The Management of Failure Events: Some Contextual Determinants of Accounting Behavior , 1983 .

[10]  H Hoagland,et al.  The right stuff. , 2000, Occupational health & safety.

[11]  T. Coombs,et al.  An Empirical Analysis of Image Restoration: Texaco's Racism Crisis , 2000 .

[12]  Sherry J. Holladay,et al.  Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication , 1996 .

[13]  L. Barton.  Crisis in Organizations II , 2000 .

[14]  Kathleen Fearn-Banks.  Crisis Communications: A Casebook Approach , 1996 .

[15]  D. Sturges.  Communicating through Crisis , 1994 .

[16]  W. T. Coombs,et al.  Choosing the Right Words , 1995 .

[17]  A. Marcus,et al.  Victims and Shareholders: The Dilemmas of Presenting Corporate Policy During A Crisis , 1991 .

[18]  Thierry C. Pauchant,et al.  Transforming the Crisis-Prone Organization: Preventing Individual, Organizational, and Environmental Tragedies , 1992 .

[19]  Sherry J. Holladay,et al.  An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches , 2001 .

[20]  George J. Siomkos,et al.  Responding to product liability crises , 1993 .

[21]  Otto Lerbinger.  The Crisis Manager: Facing Risk and Responsibility , 1997 .

[22]  Christine M. Pearson,et al.  From crisis prone to crisis prepared: a framework for crisis management , 1993, Risk Management.

[23]  R. Ulmer,et al.  The compatibility of corrective action in organizational crisis communication , 1998 .

[24]  Edward McAuley,et al.  Measuring Causal Attributions: The Revised Causal Dimension Scale (CDSII) , 1992 .

[25]  William R. Darden,et al.  Consumer Assessments of Responsibility For Product-Related Injuries: the Impact of Regulations, Warnings, and Promotional Policies , 1992 .

[26]  James A. Benson.  Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode , 1988 .

[27]  Nancy E. Grund.  Reputation: Realizing Value from the Corporate Image , 1996 .