Human Interface and the Management of Information: Applications and Services

Collaborative problem solving (CPS) is an important skill for 21stcentury workplaces. We examined the effects of two collaborative modes (learner-on-computer agent mode and learner-on-learner mode) on the CPS performance of 64 college students (28 women, 36 men; age range = 18–22 yr., M = 20.1, SD = 1.2). Participants’ CPS performance scores in the learneron-computer agent mode were significantly higher than those in the learner-onlearner mode. The optimal mode for teaching CPS skills, the practical implica‐ tions of using a CPS system, and the limitations of this study are also discussed.

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