The Demise of Novell Netware—Did Perceptions Related to Network Administration Play a Role?

In this study the authors examine some possible reasons for Novell Netware's fall from dominance in the 1990s to its near disappearance. The authors examine the role of the external variables security, productivity, and sharing on an administrator's perceptions and intention to use the software within the Technology Acceptance Model (TAM). The results show that difficulty in administration was not responsible for Netware's demise; on the contrary, Netware's environment resulted in a positive intention to use it.