Challenges and Opportunities for Marketing Scholars in Times of the Fourth Industrial Revolution

Abstract Artificial Intelligence (AI) and 5G connectivity have been identified as drivers of the so-called Fourth Industrial Revolution (FIR). AI and 5G, through emerging technologies such as blockchain, gene editing, Internet of Things sensors, nanotechnology, or 3D printing accelerate a blurring of boundaries between digital, biological, and physical spheres. In this editorial, we introduce the term boundary object, or boundary technology, that can help process more information (syntactic boundary) for enhanced learning (semantic boundary) and that can create a higher-level intelligence (pragmatic boundary). Boundary objects are also a means of representing, learning about, and transforming knowledge at a given boundary. We propose that crossing syntactic, semantic, and pragmatic boundaries is facilitated by three FIR phenomena (big data, machine learning, and AI). Each of these phenomena possesses a unique capability (processing, learning, and adaptation) to help communities learn about their differences and dependences. We also show how the six articles in this special issue are related to boundary and sphere challenges, and we provide an overview of directions for future research. All in all, marketing scholars should focus on enhancing their abilities in knowledge integration across boundaries to sustain their role as cutting-edge scientists.

[1]  Beth A. Bechky Sharing Meaning Across Occupational Communities: The Transformation of Understanding on a Production Floor , 2003, Organ. Sci..

[2]  L. Sajtos,et al.  Case-Mix System as a Boundary Object: The Case of Home Care Services , 2014 .

[3]  Etienne Wenger,et al.  Communities of Practice: Learning, Meaning, and Identity , 1998 .

[4]  Susan Leigh Star,et al.  Sorting Things Out: Classification and Its Consequences , 1999 .

[5]  Tammo H. A. Bijmolt,et al.  Digital Analytics: Modeling for Insights and New Methods , 2020, Journal of Interactive Marketing.

[6]  J. C. R. Licklider,et al.  Man-Computer Symbiosis , 1960 .

[7]  S. Hibbert,et al.  Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth , 2019, Journal of Business Research.

[8]  Jochen Wirtz,et al.  The Role of Marketing in Digital Business Platforms , 2020, Journal of Interactive Marketing.

[9]  Chris Kimble,et al.  Innovation and knowledge sharing across professional boundaries: Political interplay between boundary objects and brokers , 2010, Int. J. Inf. Manag..

[10]  Peter Norvig,et al.  Artificial Intelligence: A Modern Approach , 1995 .

[11]  Elad Schiff,et al.  The use of boundary objects to enhance interprofessional collaboration: integrating complementary medicine in a hospital setting. , 2013, Sociology of health & illness.

[12]  E. Fenton,et al.  Visualising Strategic Change:: The Role and Impact of Process Maps as Boundary Objects in Reorganisation , 2007 .

[13]  K. Schwab The Fourth Industrial Revolution , 2013 .

[14]  Susan Leigh Star,et al.  Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 , 1989 .

[15]  Andreas M. Kaplan,et al.  A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence , 2019, California Management Review.

[16]  P. Verhoef,et al.  Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions? , 2017 .

[17]  M. Polanyi Chapter 7 – The Tacit Dimension , 1997 .

[18]  C. E. SHANNON,et al.  A mathematical theory of communication , 1948, MOCO.

[19]  Nikhilesh Dholakia,et al.  The Epistemic Consumption Object and Postsocial Consumption: Expanding Consumer‐Object Theory in Consumer Research , 2006 .

[20]  Avi Goldfarb,et al.  Prediction Machines: The Simple Economics of Artificial Intelligence , 2018 .

[21]  Anne L. Roggeveen,et al.  Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings , 2020, Journal of Interactive Marketing.

[22]  Paul R. Carlile,et al.  A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development , 2002, Organ. Sci..

[23]  Andreas M. Kaplan,et al.  Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence , 2019, Business Horizons.

[24]  A. M. Turing,et al.  Computing Machinery and Intelligence , 1950, The Philosophy of Artificial Intelligence.

[25]  Paul R. Carlile,et al.  Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries , 2004, Organ. Sci..

[26]  Martin Steinert,et al.  Designing the Future: Strategy, Design, and the 4th Industrial Revolution—An Introduction to the Special Issue , 2020 .

[27]  A. Bakker,et al.  Boundary Crossing and Boundary Objects , 2011 .

[28]  Charles F. Hofacker,et al.  Brave New World? On AI and the Management of Customer Relationships , 2020, Journal of Interactive Marketing.

[29]  Venkatesh Shankar,et al.  Transforming the Customer Experience through New Technologies , 2020, Journal of Interactive Marketing.

[30]  Michael Kleinaltenkamp,et al.  Boundary objects for institutional work across service ecosystems , 2018, Journal of Service Management.

[31]  John G. Lynch,et al.  Creating Boundary-Breaking, Marketing-Relevant Consumer Research , 2019, Journal of Marketing.

[32]  Bill Doolin,et al.  Sociomateriality and boundary objects in information systems development , 2012, Eur. J. Inf. Syst..

[33]  Arnaud De Bruyn,et al.  Artificial Intelligence and Marketing: Pitfalls and Opportunities , 2020, Journal of Interactive Marketing.

[34]  Manfred Krafft,et al.  How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition , 2017 .

[35]  Davina Allen,et al.  From boundary concept to boundary object: the practice and politics of care pathway development. , 2009, Social science & medicine.

[36]  Ajay K. Kohli,et al.  Factors affecting the study of important marketing issues: Implications and recommendations , 2020 .