How Can SMEs Assess the Risk of Organisational Knowledge?

Understanding how processes are executed is essential for all compa- nies. While a certain amount of this knowledge can be explicated, a considera- ble amount is tacit, thus, it is in the mind of the employees. If this knowledge is not shared between organisational members knowledge loss/knowledge attrition is likely to occur. Especially SMEs have a high danger of knowledge loss as knowledge is concentrated on a limited number of individuals. To overcome this problem, we propose a risk-oriented knowledge map for SMEs. Based on the process architecture, risk of processes can be assessed. This allows identify- ing the knowledge risks associated with staff and thus providing the fundamen- tal starting point for management to promote knowledge sharing as well as oth- er knowledge management practices in the company to better cope with the danger of losing relevant knowledge.

[1]  Shannon W. Anderson,et al.  The impact of contextual and process factors on the evaluation of activity-based costing systems , 1999 .

[2]  Richard S. Kayne.  Comparisons and Contrasts , 2010 .

[3]  I. Nonaka,et al.  How Japanese Companies Create the Dynamics of Innovation , 1995 .

[4]  Michael Cummings.  Understanding Enterprise, Entrepreneurship and Small Business , 2003 .

[5]  Kevin C. Desouza,et al.  Knowledge management at SMEs: five peculiarities , 2006, J. Knowl. Manag..

[6]  J. Bessis,et al.  Risk Management in Banking , 1998 .

[7]  Alton Yeow-Kuan Chua,et al.  The peculiarities of knowledge management processes in SMEs: the case of Singapore , 2013, J. Knowl. Manag..

[8]  Yair M. Babad,et al.  Cost driver optimization in activity-based costing , 1993 .

[9]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[10]  R. Grant.  Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .

[11]  Roelof P. uit Beijerse.  Knowledge management in small and medium-sized companies: knowledge , 2003 .

[12]  G. Probst,et al.  Don’t let knowledge walk away: Knowledge retention during employee downsizing , 2012 .

[13]  D. Neef.  Managing corporate risk through better knowledge management , 2005 .

[14]  Toru Yoshikawa,et al.  The Case of Singapore , 2010 .

[15]  Susanne Durst,et al.  Knowledge Management in SMEs: A Literature Review , 2012, J. Knowl. Manag..

[16]  Paul Quintas,et al.  Do SMEs do Knowledge Management? , 2008 .

[17]  Tua Haldin-Herrgård,et al.  Difficulties in diffusion of tacit knowledge in organizations , 2000 .

[18]  Peter Massingham,et al.  Measuring the Impact of Knowledge Loss: More Than Ripples on a Pond? , 2008 .

[19]  L. Treleaven,et al.  Loss of organizational knowledge , 2005 .

[20]  Donald R. Strand,et al.  The business of engineering , 2005 .

[21]  Donald Hislop,et al.  Knowledge Management In Organizations , 2012 .

[22]  B. Kogut,et al.  Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology , 1992 .

[23]  A. Bounfour,et al.  The Management of Intangibles: The Organisation's Most Valuable Assets , 2003 .

[24]  Rodney McAdam,et al.  SME and large organisation perceptions of knowledge management: comparisons and contrasts , 2001, J. Knowl. Manag..

[25]  Elaine Aspinwall,et al.  An empirical study of the important factors for knowledge-management adoption in the SME sector , 2005, J. Knowl. Manag..

[26]  Susanne Durst,et al.  Innovation and intellectual capital (risk) management in small and medium-sized enterprises , 2012 .

[27]  David W. DeLong,et al.  Lost knowledge : confronting the threat of an aging workforce , 2004 .

[28]  Peter Massingham,et al.  Knowledge risk management: a framework , 2010, J. Knowl. Manag..

[29]  Susanne Durst,et al.  Intellectual capital risks and job rotation , 2012 .

[30]  Michael Leyer,et al.  Toward an Agile Knowledge Connection of Employees with Regard to Business Processes , 2013, 2013 46th Hawaii International Conference on System Sciences.

[31]  Elaine Aspinwall,et al.  Characterizing knowledge management in the small business environment , 2004, J. Knowl. Manag..

[32]  Stefan Wilhelm,et al.  Journal of Knowledge Management Knowledge management and succession planning in SMEs , 2017 .

[33]  Marco Paiola,et al.  Knowledge protection in knowledge-intensive business services , 2013 .

[34]  Susanne Durst,et al.  Knowledge management in practice: insights into a medium‐sized enterprise's exposure to knowledge loss , 2011 .

[35]  Igor Hawryszkiewycz,et al.  Knowledge Management: Organizing Knowledge Based Enterprises , 2009 .

[36]  S. Debowski.  Knowledge Management , 2005 .

[37]  Wil M. P. van der Aalst,et al.  Workflow mining: discovering process models from event logs , 2004, IEEE Transactions on Knowledge and Data Engineering.

[38]  B. Kogut,et al.  Exploring internal stickiness : Impediments to the transfer of best practice within the firm , 2007 .

[39]  Ram Charan,et al.  The Transition to Professional Management: Mission Impossible? , 1984 .

[40]  Rod Dilnutt.  Knowledge management in practice: Three contemporary case studies , 2002, Int. J. Account. Inf. Syst..

[41]  Fenio Annansingh,et al.  Knowledge management issues in knowledge-intensive SMEs , 2006, J. Documentation.

[42]  Chimay J. Anumba,et al.  Live capture and reuse of project knowledge in construction organisations , 2006 .

[43]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[44]  Gabriel Szulanski.  Exploring internal stickiness: Impediments to the transfer of best practice within the firm , 1996 .

[45]  B. Wernerfelt,et al.  A Resource-Based View of the Firm , 1984 .

[46]  Doris Gomezelj Omerzel,et al.  Knowledge Management in SMEs , 2009 .

[47]  Jane Kenway,et al.  The Knowledge Economy and Innovation: Certain uncertainty and the risk economy , 2006 .

[48]  M. Lynne Markus,et al.  Toward A Theory of Knowledge Reuse : Types of Knowledge Reuse Situations and Factors in Reuse Success , 2022 .

[49]  Martin Mills,et al.  Discourse: Studies in the Cultural Politics of Education , 2015 .

[50]  Sebastian Spaeth,et al.  Code Reuse in Open Source Software , 2008, Manag. Sci..

[51]  MarkusM. Lynne,et al.  Toward a Theory of Knowledge Reuse , 2001 .

[52]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .