Caring in a technological environment: How is this possible?

Abstract The purpose of this study was to develop a substantive theory explaining the process of nurse–patient interaction in the presence of technology. The grounded theory method was chosen to undertake this research. The study’s informants consisted of nurses and patients. The findings of the study indicated that the issue for nurses was that they were stymied in their person-centered interactions with patients in the presence of technology. This article will address one of the strategies nurses used to deal with this problem. This strategy was termed maximizing. Even after being stymied by various factors, nurses attempted to work within the constraints that caused them to be stymied, to achieve personcentered interactions. Maximizing was characterized by the nurses’ added effort in trying to meet the humanistic needs of the patient in the presence of technology. The focus of the interaction was person-centred.