Assessing the accuracy of vendor-supplied accessibility documentation

Purpose – In an effort to ensure vendor compliance with Section 508, some libraries have begun requesting Voluntary Product Accessibility Templates (VPATs) or other documentation of accessibility compliance. The purpose of this paper is to assess the accuracy of vendor-supplied compliance documentation, and to identify common accessibility issues highlighted by the VPATs. A detailed discussion of vendor responses to each Section 508 checkpoint is provided in the Appendix. Design/methodology/approach – Researchers compared 17 VPATs with the results of an automated accessibility scan to identify inconsistencies and common problems. Findings – Vendors reported being fully compliant with 64 percent of the applicable VPAT items, and partially compliant with a further 24 percent. However, in 16 of 17 cases, there were discrepancies between the information on the VPAT and the results of the scan. Of the total 189 VPAT checkpoints the author scanned, 19.6 percent had errors (meaning the information on the VPAT wa...