L'impact des technologies mobiles d'information et de communication sur les activités des professionnels en entreprise: une étude perceptuelle sur les situations de travail

It is widely recognized that ICT have modified organizational structures and processes during the last decade, notably with the general usage of laptop computers and mobile phones. A number of research works have pointed out the deep transformation of work situations allowed by these technologies with the development of more autonomy and responsibility. However, in the case of mobile technologies, the impact of these technologies on professionals’ work situations appears to be far more paradoxical: on the one hand, being connected «anywhere, anytime» induces new expectations because of the abolishment of time and space and, on the other hand, being able to access everywhere crucial information to complete work gives these professionals a reinforced control power upon their activities. Using the theoretical framework suggested by the «demand-control» model (Karasek and Theorell, 1990; Karasek, 1979), results of an exploratory study conducted in 10 French organizations confirm this hypothesis of paradoxical consequences of mobile technologies on work situations by within firm professionals. Learning for the managers of these nomad professionals and future research orientations is proposed as a conclusion.