Survey Research in HCI

Surveys, now commonplace on the Internet, allow researchers to make inferences about an entire population by gathering information from a small subset of the larger group. Surveys can gather insights about people’s attitudes, perceptions, intents, habits, awarenesses, experiences, and characteristics, at significant moments both in time and over time. Even though they are easy to administer, there is a wide gap between quick-and-dirty surveys and surveys that are properly planned, constructed, and analyzed.

[1]  Morten Moshagen,et al.  Facets of visual aesthetics , 2010, Int. J. Hum. Comput. Stud..

[2]  Roger Tourangeau,et al.  What They See Is What We Get , 2004 .

[3]  S. Iyengar,et al.  News That Matters: Television and American Opinion , 1987 .

[4]  T. Marteau,et al.  The Place of Inter-Rater Reliability in Qualitative Research: An Empirical Study , 1997 .

[5]  A. L. Edwards,et al.  A comparison of the Thurstone and Likert techniques of attitude scale construction. , 1946, The Journal of applied psychology.

[6]  Eric R. Spangenberg,et al.  Development of a Scale to Measure Consumer Skepticism Toward Advertising , 1998 .

[7]  J. Bachman,et al.  Effects of Questionnaire Length on Response Quality , 1981 .

[8]  Ruth N. Bolton,et al.  Questionnaire pretesting: Computer-assisted coding of concurrent protocols. , 1996 .

[9]  Jon A. Krosnick,et al.  Social desirability bias in voter turnout reports Tests using the item count technique , 2010 .

[10]  Roger Tourangeau,et al.  Should I Stay or Should I go: The Effects of Progress Feedback, Promised Task Duration, and Length of Questionnaire on Completing Web Surveys , 2011 .

[11]  E. Laird Landon,et al.  Order Bias, the Ideal Rating, and the Semantic Differential , 1971 .

[12]  John E. Calfee,et al.  The 70% Majority: Enduring Consumer Beliefs about Advertising , 1994 .

[13]  R. V. Krejcie,et al.  Determining Sample Size for Research Activities , 1970 .

[14]  Bay Arinze,et al.  Generation Y Adoption of Instant Messaging: An Examination of the Impact of Social Usefulness and Media Richness on Use Richness , 2010, IEEE Transactions on Professional Communication.

[15]  James R. Lewis,et al.  IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use , 1995, Int. J. Hum. Comput. Interact..

[16]  Zheng Yan,et al.  Factors affecting response rates of the web survey: A systematic review , 2010, Comput. Hum. Behav..

[17]  F. Conrad,et al.  Visual context effects in web surveys , 2007 .

[18]  Kristen Olson,et al.  Survey Participation, Nonresponse Bias, Measurement Error Bias, and Total Bias , 2006 .

[19]  R. Groves Nonresponse Rates and Nonresponse Bias in Household Surveys , 2006 .

[20]  Floyd J. Fowler,et al.  Improving Survey Questions: Design and Evaluation , 1995 .

[21]  J. Hox,et al.  Prevention and treatment of item nonresponse. , 2003 .

[22]  R. Groves,et al.  Survey Errors and Survey Costs. , 1991 .

[23]  R. Tourangeau,et al.  Sensitive questions in surveys. , 2007, Psychological bulletin.

[24]  Brian E. Clauser,et al.  The Life and Labors of Francis Galton: A Review of Four Recent Books About the Father of Behavioral Statistics , 2007 .

[25]  G. Stone,et al.  Two Kinds of Accuracy in Predicting Another's Responses , 1957 .

[26]  Carl Obermiller,et al.  On the Origin and Distinctness of Skepticism toward Advertising , 2000 .

[27]  A. Tellegen,et al.  PERSONALITY PROCESSES AND INDIVIDUAL DIFFERENCES An Alternative "Description of Personality": The Big-Five Factor Structure , 2022 .

[28]  Mimi Recker,et al.  Results from the First World-Wide Web User Survey , 1994, Comput. Networks ISDN Syst..

[29]  Roger Tourangeau,et al.  Cognitive Aspects of Survey Methodology: Building a Bridge Between Disciplines. , 1987 .

[30]  Lawrence A. Pervin,et al.  Goal concepts in personality and social psychology. , 1989 .

[31]  Eun Sul Lee,et al.  Analyzing Complex Survey Data , 1989 .

[32]  B. Wansink,et al.  Asking Questions: The Definitive Guide to Questionnaire Design -- For Market Research, Political Polls, and Social and Health Questionnaires , 2004 .

[33]  James D. Wright,et al.  Handbook of Survey Research. , 1985 .

[34]  Michael W. Traugott,et al.  The Consequences of Validated and Self-Reported Voting Measures , 1981 .

[35]  R. Groves,et al.  The Role of Topic Interest in Survey Participation Decisions , 2004 .

[36]  Patricia A. Berglund,et al.  Applied Survey Data Analysis , 2010 .

[37]  Jon A. Krosnick,et al.  A TEST OF THE FORM-RESISTANT CORRELATION HYPOTHESIS RATINGS, RANKINGS, AND THE MEASUREMENT OF VALUES , 1988 .

[38]  Mick P. Couper,et al.  Web Survey Design Paging versus Scrolling , 2006 .

[39]  René F. Kizilcec,et al.  "Why did you enroll in this course?": developing a standardized survey question for reasons to enroll , 2014, L@S.

[40]  A. H. Church ESTIMATING THE EFFECT OF INCENTIVES ON MAIL SURVEY RESPONSE RATES: A META-ANALYSIS , 1993 .

[41]  A. Ant Ozok,et al.  Computer Usage by Children with Down Syndrome: Challenges and Future Research , 2010, TACC.

[42]  D. Dillman Mail and telephone surveys : the total design method , 1979 .

[43]  L. Rips,et al.  The Psychology of Survey Response , 2000 .

[44]  Paul T. Costa,et al.  From catalog to classification: Murray's needs and the five-factor model. , 1988 .

[45]  E. Goffman The Presentation of Self in Everyday Life , 1959 .

[46]  J. Krosnick,et al.  Comparing questions with agree/ disagree response options to questions with item-specific response options , 2010 .

[47]  Roger Tourangeau,et al.  Social presence in Web surveys , 2001, CHI.

[48]  W. Aquilino INTERVIEW MODE EFFECTS IN SURVEYS OF DRUG AND ALCOHOL USE: A FIELD EXPERIMENT , 1994 .

[49]  Yehuda Baruch,et al.  Response Rate in Academic Studies — A Comparative Analysis , 1999 .

[50]  B. R. Schlenker,et al.  Goals and the self-identification process: Constructing desired identities. , 1989 .

[51]  Mary Corbett,et al.  SUMI: the Software Usability Measurement Inventory , 1993, Br. J. Educ. Technol..

[52]  Howard B. Lee,et al.  Foundations of Behavioral Research , 1973 .

[53]  J. Drennan,et al.  Cognitive interviewing: verbal data in the design and pretesting of questionnaires. , 2003, Journal of advanced nursing.

[54]  Andrew Gelman,et al.  A method for estimating design-based sampling variances for surveys with weighting, poststratification, and , 2003 .

[55]  Brooks C. Holtom,et al.  Survey response rate levels and trends in organizational research , 2008 .

[56]  John P. Robinson,et al.  Questions and answers in attitude surveys , 1982 .

[57]  David Horton Smith,et al.  CORRECTING FOR SOCIAL DESIRABILITY RESPONSE SETS IN OPINION-ATTITUDE SURVEY RESEARCH , 1967 .

[58]  J. Stout,et al.  Text messaging for enhancement of testing and treatment for tuberculosis, human immunodeficiency virus, and syphilis: a survey of attitudes toward cellular phones and healthcare. , 2011, Telemedicine journal and e-health : the official journal of the American Telemedicine Association.

[59]  S. Hart,et al.  Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research , 1988 .

[60]  Mark Howell,et al.  Understanding emotions experienced when using a mobile phone in public: The social usability of mobile (cellular) telephones , 2008, Telematics Informatics.

[61]  Paul J. Wright,et al.  Internet pornography exposure and risky sexual behavior among adult males in the United States , 2012, Comput. Hum. Behav..

[62]  Johnny Saldaña,et al.  The Coding Manual for Qualitative Researchers , 2009 .

[63]  Eric C. Larson,et al.  The design and evaluation of prototype eco-feedback displays for fixture-level water usage data , 2012, CHI.

[64]  Joseph J. LaViola,et al.  Understanding user experience in stereoscopic 3D games , 2012, CHI.

[65]  Seymour Sudman,et al.  Survey Research in the United States: Roots and Emergence 1890-1960. , 1987 .

[66]  J. Krosnick Response strategies for coping with the cognitive demands of attitude measures in surveys , 1991 .

[67]  Jason C. Chan Response-Order Effects in Likert-Type Scales , 1991 .

[68]  S. Kiesler,et al.  Response Effects in the Electronic Survey , 1986 .

[69]  Adam J. Berinsky Survey Non-Response , 2008 .

[70]  D. Dillman Mail and internet surveys: The tailored design method, 2nd ed. , 2007 .

[71]  M. Couper A REVIEW OF ISSUES AND APPROACHES , 2000 .

[72]  D. Dillman The Design and Administration of Mail Surveys , 1991 .

[73]  Kim Bartel Sheehan,et al.  E-mail Survey Response Rates: A Review , 2006, J. Comput. Mediat. Commun..

[74]  J. Krosnick The Causes of No-Opinion Responses to Attitude Measures in Surveys: They Are Rarely What They Appear to Be , 2002 .

[75]  Jon A. Krosnick,et al.  Global warming vs. climate change, taxes vs. prices: Does word choice matter? , 2011 .

[76]  J. B. Brooke,et al.  SUS: A 'Quick and Dirty' Usability Scale , 1996 .

[77]  David A. Shamma,et al.  Knowing funny: genre perception and categorization in social video sharing , 2011, CHI.

[78]  D. Collins Pretesting survey instruments: An overview of cognitive methods , 2003, Quality of Life Research.

[79]  G. Katona,et al.  The Art of Asking Questions , 1951 .

[80]  Tom W. Smith,et al.  ASKING SENSITIVE QUESTIONS THE IMPACT OF DATA COLLECTION MODE, QUESTION FORMAT, AND QUESTION CONTEXT , 1996 .

[81]  Mick P. Couper,et al.  Designing Effective Web Surveys , 2008 .

[82]  Jon A. Krosnick,et al.  Middle Alternatives, Acquiescence, and the Quality of Questionnaire Data , 2000 .

[83]  Shelia R. Cotten,et al.  Perceived academic effects of instant messaging use , 2011, Comput. Educ..

[84]  Matthias Schonlau,et al.  Selection Bias in Web Surveys and the Use of Propensity Scores , 2006 .

[85]  A. Strauss,et al.  The discovery of grounded theory: strategies for qualitative research aldine de gruyter , 1968 .

[86]  K. Manfreda,et al.  Web Surveys versus other Survey Modes: A Meta-Analysis Comparing Response Rates , 2008 .

[87]  Serge Egelman,et al.  Keep on Lockin' in the Free World: A Multi-National Comparison of Smartphone Locking , 2016, CHI.

[88]  Murugan Anandarajan,et al.  Experiencing flow with instant messaging and its facilitating role on creative behaviors , 2010, Comput. Hum. Behav..

[89]  Kent L. Norman,et al.  Development of an instrument measuring user satisfaction of the human-computer interface , 1988, CHI '88.

[90]  Sharon L. Lohr,et al.  Sampling: Design and Analysis , 1999 .

[91]  D. Paulhus Two-component models of socially desirable responding. , 1984 .

[92]  MA Harrison,et al.  College students' prevalence and perceptions of text messaging while driving. , 2011, Accident; analysis and prevention.

[93]  Robert S. Weisskirch,et al.  "Sexting" and adult romantic attachment , 2011, Comput. Hum. Behav..

[94]  Jon A. Krosnick,et al.  Satisficing in surveys: Initial evidence , 1996 .

[95]  Robert M. Groves,et al.  Survey Errors and Survey Costs: Groves/Survey Errors , 2005 .

[96]  N. C. Schaeffer,et al.  Institute for Research on Poverty Discussion Paper no. 1024-93 Using Survey Participants to Estimate the Impact of Nonparticipation , 1993 .

[97]  Lennart E. Nacke,et al.  More than a feeling: Measurement of sonic user experience and psychophysiology in a first-person shooter game , 2010, Interact. Comput..

[98]  Jon A. Krosnick,et al.  Satisficing: A Strategy for Dealing with the Demands of Survey Questions , 2004 .

[99]  H. Simon,et al.  Rational choice and the structure of the environment. , 1956, Psychological review.

[100]  N. C. Schaeffer,et al.  The Science of Asking Questions , 2003 .

[101]  Jon A. Krosnick,et al.  Designing Rating Scales for Effective Measurement in Surveys , 1997 .

[102]  References , 1971 .

[103]  Michael D. Kaplowitz,et al.  A Comparison of Web and Mail Survey Response Rates , 2004 .

[104]  Irina Shklovski,et al.  Keeping in touch by technology: maintaining friendships after a residential move , 2008, CHI.

[105]  Jonathan Grudin,et al.  A longitudinal study of Facebook, LinkedIn, & Twitter use , 2012, CHI.

[106]  Michael J. Muller,et al.  Make new friends, but keep the old: recommending people on social networking sites , 2009, CHI.

[107]  Alain Abran,et al.  Usability Meanings and Interpretations in ISO Standards , 2003, Software Quality Journal.

[108]  Philip J. Auter,et al.  Portable social groups: willingness to communicate, interpersonal communication gratifications, and cell phone use among young adults , 2007, Int. J. Mob. Commun..

[109]  Michelle Drouin,et al.  Texting, sexting, and attachment in college students' romantic relationships , 2012, Comput. Hum. Behav..

[110]  Floyd J. Fowler,et al.  Survey Research Methods , 1984 .

[111]  Hilary Hutchinson,et al.  Measuring the user experience on a large scale: user-centered metrics for web applications , 2010, CHI.

[112]  Elizabeth Martin,et al.  METHODS FOR TESTING AND EVALUATING SURVEY QUESTIONS , 2004 .

[113]  Eric R. Ziegel,et al.  Survey measurement and process quality , 1998 .

[114]  Russel L. Thompson,et al.  A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys , 2000 .

[115]  F. Conrad,et al.  Spacing, Position, and Order Interpretive Heuristics for Visual Features of Survey Questions , 2004 .