Elucidation of IS project success factors: an interpretive structural modelling approach

This study extends the debate surrounding the components of IS project success by reviewing success factors from the perspective of their interdependency and influence on each other. This research utilises interpretive structural modelling as the methodology and framework to develop the relationships between the selected factors. This approach is presented as a mechanism that can provide greater insight to the underlying causal interrelationships associated with IS project success and the successful transition to operations. The findings identify a number of key outcomes that have significant driving influence on other interconnected factors in the final model. This study highlights the benefits of an interpretive approach where IS factor interrelationships can be modelled to demonstrate potential influence on other connected factors thereby, increasing the chances of project success.

[1]  Guy Fitzgerald,et al.  The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD) , 2005, Eur. J. Inf. Syst..

[2]  Siba Sankar Mahapatra,et al.  Interpretive structural modelling of critical risk factors in software engineering project , 2016 .

[3]  D. Christenson,et al.  Understanding the Role of “Vision” in Project Success , 2004, IEEE Engineering Management Review.

[4]  Herman Steyn,et al.  Defining 'project success' for a complex project - The case of a nuclear engineering development , 2011 .

[5]  Yogesh Kumar Dwivedi,et al.  Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling , 2016, Information Systems Frontiers.

[6]  Kalle Lyytinen,et al.  A framework for identifying software project risks , 1998, CACM.

[7]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[8]  Grover S. Kearns,et al.  How the Internal Environment Impacts Information Systems Project Success: An Investigation of Exploitative and Explorative Firms1 , 2007, J. Comput. Inf. Syst..

[9]  Michel Godet,et al.  Méthode de hiérarchisation des éléments d'un système : essai de prospective du système de l'énergie nucléaire dans son contexte sociétal , 1973 .

[10]  Jennifer Sampson,et al.  What factors lead to software project failure? , 2008, 2008 Second International Conference on Research Challenges in Information Science.

[11]  Ashly Pinnington,et al.  Exploring the Value of Project Management: Linking Project Management Performance and Project Success , 2014 .

[12]  Andrew D. Brown,et al.  Doomed to Failure: Narratives of Inevitability and Conspiracy in a Failed IS Project , 1998 .

[13]  Dov Dvir,et al.  An Alternative Taxonomy of Project Management Structures: Linking Project Management Structures and Project Success , 2010, IEEE Transactions on Engineering Management.

[14]  S. Deshmukh,et al.  Vendor Selection Using Interpretive Structural Modelling (ISM) , 1994 .

[15]  Kun Gao,et al.  An approach to the valuation and decision of ERP investment projects based on real options , 2009, Ann. Oper. Res..

[16]  Margaret Leyland,et al.  Integrating Change Management into Clinical Health Information Technology Project Practice , 2009, 2009 World Congress on Privacy, Security, Trust and the Management of e-Business.

[17]  John N. Warfield,et al.  Developing Subsystem Matrices in Structural Modeling , 1974, IEEE Trans. Syst. Man Cybern..

[18]  Holly Parsons-Hann,et al.  Measuring Requirements Complexity to Increase the Probability of Project Success , 2005, ICEIS.

[19]  Lesley Pek Wee Land,et al.  Re-assessing the importance of necessary or sufficient conditions of critical success factors in IT project success: a fuzzy settheoretic approach , 2011, ECIS.

[20]  Sven Laumer,et al.  Research on information systems failures and successes: Status update and future directions , 2014, Information Systems Frontiers.

[21]  R. Shankar,et al.  On‐line trust building in e‐enabled supply chain , 2003 .

[22]  Carol Dekkers,et al.  Increase ICT Project Success with Concrete Scope Management , 2007, 33rd EUROMICRO Conference on Software Engineering and Advanced Applications (EUROMICRO 2007).

[23]  Sameer Mittal,et al.  Interpretive structural modeling-based framework for mass customisation enablers: an Indian footwear case , 2016 .

[24]  Carl Marnewick.  A longitudinal analysis of ICT project success , 2012, SAICSIT '12.

[25]  Gerhard Schwabe,et al.  Critical Issues of Offshore Software Development Project Failures , 2009, ICIS.

[26]  Tim Klaus,et al.  User resistance determinants and the psychological contract in enterprise system implementations , 2010, Eur. J. Inf. Syst..

[27]  Lili Marziana Abdullah,et al.  Exploratory case study research: Outsourced project failure , 2012, Inf. Softw. Technol..

[28]  W. Duncan.  A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE , 1996 .

[29]  Jay Liebowitz,et al.  Information Systems Project Failure: A Comparative Study of Two Countries , 2002, J. Glob. Inf. Manag..

[30]  Vishanth Weerakkody,et al.  Investigating success of an e-government initiative: Validation of an integrated IS success model , 2014, Information Systems Frontiers.

[31]  Judy E. Scott,et al.  Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure , 2000, Inf. Syst. Frontiers.

[32]  Adnane Belout,et al.  Factors influencing project success: the impact of human resource management , 2004 .

[33]  Kannan Govindan,et al.  Barriers in green lean six sigma product development process: an ISM approach , 2016 .

[34]  David Parker,et al.  Integration of project - based management and change management: intervention methodology , 2013 .

[35]  Erik Demeulemeester,et al.  Time slack-based techniques for robust project scheduling subject to resource uncertainty , 2011, Ann. Oper. Res..

[36]  A. Boonstra,et al.  Does risk management contribute to IT project success? A meta-analysis of empirical evidence , 2010 .

[37]  Lynn Crawford,et al.  Approaches to project management in Africa: implications for international development projects , 2003 .

[38]  Roger Atkinson,et al.  Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria , 1999 .

[39]  Joseph Sarkis,et al.  Analyzing organizational project alternatives for agile manufacturing processes: An analytical network approach , 1999 .

[40]  S. G. Deshmukh,et al.  Evaluation of buyer‐supplier relationships using an integrated mathematical approach of interpretive structural modeling (ISM) and graph theoretic matrix: The case study of Indian automotive SMEs , 2007 .

[41]  Joyce Fortune,et al.  Framing of project critical success factors by a systems model , 2006 .

[42]  Manuel Castejón Limas,et al.  Effort estimates through project complexity , 2011, Ann. Oper. Res..

[43]  Capers Jones.  Social and Technical Reasons for Software Project Failures , 2006 .

[44]  Jonas Söderlund,et al.  Knowledge entrainment and project management: The case of large-scale transformation projects , 2010 .

[45]  Terry Cooke-Davies,et al.  The “real” success factors on projects , 2002 .

[46]  J. Rodney Turner,et al.  THE HANDBOOK OF PROJECT-BASED MANAGEMENT , 2008 .

[47]  Henry A. Hornstein,et al.  The integration of project management and organizational change management is now a necessity , 2015 .

[48]  Caroline Maria de Miranda Mota,et al.  A multicriteria decision model for assigning priority classes to activities in project management , 2012, Ann. Oper. Res..

[49]  Ephraim R. McLean,et al.  The tightrope to e-business project success , 2003, CACM.

[50]  Anton de Wit,et al.  Measurement of project success , 1988 .

[51]  F. R. Janes,et al.  Interpretive structural modelling: a methodology for structuring complex issues , 1988 .

[52]  Marion Lepmets.  Which Process Model Practices Support Project Success? , 2010, EuroSPI.

[53]  Zbigniew H. Przasnyski,et al.  Learning from abandoned information systems development projects , 1995, J. Inf. Technol..

[54]  Judith Molka-Danielsen,et al.  Global IT teams and project success , 2010, SIGMIS-CPR '10.

[55]  R. Shankar,et al.  Modeling agility of supply chain , 2007 .

[56]  John Wateridge,et al.  IT projects: a basis for success , 1995 .

[57]  Mary Sumner,et al.  Exploring the Linkage Between the Characteristics of it Project Leaders and Project Success , 2006, Inf. Syst. Manag..

[58]  J. Rodney Turner,et al.  The Project Manager's Leadership Style as a Success Factor on Projects: A Literature Review , 2005 .

[59]  P. Beynon-Davies,et al.  Information systems ‘failure’: the case of the London Ambulance Service's Computer Aided Despatch project , 1995 .

[60]  Louis Raymond,et al.  Project management information systems: An empirical study of their impact on project managers and project success , 2008 .

[61]  Sudhir K. Jain,et al.  Modeling of information security management parameters in Indian organizations using ISM and MICMAC approach , 2013 .

[62]  Nathalie N. Mitev,et al.  More than a failure? The computerized reservation systems at French Railways , 1996, Inf. Technol. People.

[63]  Nicole Haggerty.  Understanding the link between IT project manager skills and project success research in progress , 2000, SIGCPR '00.

[64]  Peter W. G. Morris,et al.  The Anatomy of Major Projects , 1987 .

[65]  Rajesh K. Singh,et al.  Developing the framework for coordination in supply chain of SMEs , 2011, Bus. Process. Manag. J..

[66]  Roderic J. Gray,et al.  Organisational climate and project success , 2001 .

[67]  Nathalie N. Mitev,et al.  A multiple narrative approach to information systems failure: a successful system that failed , 2008, Eur. J. Inf. Syst..

[68]  Gwo-Hshiung Tzeng,et al.  Combined DEMATEL technique with hybrid MCDM methods for creating the aspired intelligent global manufacturing & logistics systems , 2011, Annals of Operations Research.

[69]  Zulkiflee Abdul Samad.  Preparing Project Managers to Achieve Project Success - Human Related Factor , 2014 .

[70]  David E. Avison,et al.  IT Failure and the Collapse of One.Tel , 2002, Information Systems: The e-Business Challenge.

[71]  Axelos.  Managing Successful Projects with PRINCE2 , 2009 .

[72]  J. Pinto,et al.  Variations in Critical Success Factors Over the Stages in the Project Life Cycle , 1988 .

[73]  J. Thakkar,et al.  Analysing critical success factors to implement sustainable supply chain practices in Indian automobile industry: a case study , 2016 .

[74]  Sushil,et al.  Analysis of critical success factors of world-class manufacturing practices: an application of interpretative structural modelling and interpretative ranking process , 2012 .

[75]  K. Mcgrath,et al.  The Golden Circle: a way of arguing and acting about technology in the London Ambulance Service , 2002, Eur. J. Inf. Syst..

[76]  R. Shankar,et al.  ANALYSIS OF INTERACTIONS AMONG THE BARRIERS OF REVERSE LOGISTICS , 2005 .

[77]  Boaz Golany,et al.  Setting gates for activities in the stochastic project scheduling problem through the cross entropy methodology , 2009, Ann. Oper. Res..

[78]  Jose Arturo Garza-Reyes,et al.  Barriers in Green Lean implementation: a combined systematic literature review and interpretive structural modelling approach , 2017 .

[79]  Kalle Lyytinen,et al.  Identifying Software Project Risks: An International Delphi Study , 2001, J. Manag. Inf. Syst..

[80]  R. Shankar,et al.  An interpretive structural modeling of knowledge management in engineering industries , 2003 .

[81]  Khaled El Emam,et al.  A Replicated Survey of IT Software Project Failures , 2008, IEEE Software.

[82]  Peerasit Patanakul,et al.  Standardized project management may increase development projects success , 2005 .

[83]  Yogesh Kumar Dwivedi,et al.  Information systems project failure – analysis of causal links using interpretive structural modelling , 2016 .

[84]  Peter W. G. Morris,et al.  The Anatomy of Major Projects: A Study of the Reality of Project Management , 1988 .

[85]  C. Ash.  CONVERGENCE OF IT PROJECT MANAGEMENT AND CHANGE MANAGEMENT: A COMPARATIVE STUDY , 2007 .

[86]  Y.Y. Haimes,et al.  Methodology for large-scale systems , 1978, Proceedings of the IEEE.

[87]  H. Kerzner.  Project Management 2.0 , 2015 .

[88]  Harold Kerzner.  Project Management Metrics, KPIs, and Dashboards: KERZNER: PROJECT MANAGEMENT METRICS, KPIS, AND DASHBOARDS , 2013 .

[89]  Shan Ling Pan,et al.  Information Systems implementation failure: Insights from prism , 2008, Int. J. Inf. Manag..

[90]  Irja Hyväri,et al.  Success of Projects in Different Organizational Conditions , 2006 .

[91]  Robin Gauld,et al.  Public sector information system project failures: Lessons from a New Zealand hospital organization , 2007, Gov. Inf. Q..

[92]  Yogesh Kumar Dwivedi,et al.  Success and Failure of IS/IT Projects: A State of the Art Analysis and Future Directions , 2015 .

[93]  Catherine M. Beise,et al.  Do project managers practice what they preach, and does it matter to project success? , 2010 .

[94]  Sushil,et al.  The objectives of waste management in India: A futures inquiry , 1995 .

[95]  David Gefen,et al.  What do software practitioners really think about project success: an exploratory study , 2005, J. Syst. Softw..

[96]  Yogesh Kumar Dwivedi,et al.  Mapping IS failure factors on PRINCE2® stages: an application of Interpretive Ranking Process (IRP) , 2017 .

[97]  Jeffrey K. Pinto,et al.  Critical factors in successful project implementation , 1987, IEEE Transactions on Engineering Management.

[98]  Raymond Young,et al.  An Example of Relevant IS Research for Top Managers on IT Project Failure , 2005 .

[99]  Kam Jugdev,et al.  Critical success factors in projects , 2012 .

[100]  Chris Sauer,et al.  Why information systems fail: a case study approach , 1993 .

[101]  K. T. Yeo,et al.  Critical failure factors in information system projects , 2002 .

[102]  Tetsuo Tamai,et al.  Impact of Requirements Quality on Project Success or Failure , 2009 .

[103]  Mark N. Frolick,et al.  Erp Implementation Failure: A Case Study , 2003, Inf. Syst. Manag..

[104]  Harold Kerzner,et al.  Project Management 2.0: Kerzner/Project Management 2.0 , 2015 .

[105]  Jill Dann,et al.  Human barriers to project success , 1998 .

[106]  Jeffrey K. Pinto,et al.  The causes of project failure , 1990 .

[107]  Walid Belassi,et al.  A new framework for determining critical success/failure factors in projects , 1996 .

[108]  Jonas Söderlund,et al.  Building theories of project management : Past research, questions for the future , 2004 .

[109]  V. Anantatmula,et al.  From Every Direction–-How Personality Traits and Dimensions of Project Managers Can Conceptually Affect Project Success , 2013 .

[110]  M. Tseng,et al.  Knowledge management in sustainable supply chain management: Improving performance through an interpretive structural modelling approach , 2017 .

[111]  D. Parker,et al.  Leadership performance is significant to project success or failure: a critical analysis , 2012 .

[112]  P. Samaranayake,et al.  Eco-design practices towards sustainable supply chain management: interpretive structural modelling (ISM) approach , 2017 .

[113]  A. Shenhar,et al.  Project success: a multidimensional, strategic concept , 1997, Innovation in Technology Management. The Key to Global Leadership. PICMET '97.

[114]  Yogesh Kumar Dwivedi,et al.  Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling , 2018, Digital Government and Public Management.

[115]  Dale Christenson,et al.  Understanding the role of "vision" in project success , 2004 .