CRM System and Consolidated Information Resource: Ways of Creation and Interaction

This work defines general concepts of the system of customer relationship management (CRM), the relevance of the researched question in the analysis of functionality of CRMsystems and the main objectives to be achieved in the process of the work. While performing it we achieved our goal and developed a mobile interface with an access to CRM-resource. The article describes the algorithms, which are implemented in the process of developing a mobile application, especially the algorithm of the authorization/authentication and the algorithm of performing any query to the back-end of the CRM-system. The scheme of data streams exchange is presented in details. It also concentrates on the ways of high-level architecture of iOS-application and the results of the completed work.

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