Fast forward - Boosting e-Government development by looking at the neighbours

The development of electronic service delivery is progressing relatively slow. This is partly due to the fact that development mainly takes place at the local level. This results in a fragmented and relatively inefficient development process. Co-operation between municipalities is a way to improve the efficiency. This requires similar service processes. The service processes are often rather opaque, which makes a comparison hard. Using Knowledge Based Systems techniques may improve the transparency of the processes and facilitate joint development.