Multi-attribute information technology project selection using fuzzy axiomatic design

Purpose – Significant productivity improvements have been experienced in business by information technology (IT) implementations in latest decades. However, IT project selection is an important problem because a significant part of IT expenditure is wasted and almost half of IT projects realize no net benefits. Since axiomatic design (AD) has the characteristics of multi‐attribute evaluation, it is proposed for multi‐attribute comparison of information technology systems (ITS).Design/methodology/approach – The comparison of ITS is made for the cases of both complete and incomplete information. The crisp AD approach for complete information and the fuzzy AD approach for incomplete information are developed. The numerical applications of both crisp and fuzzy AD approaches in the comparison of ITS are also given.Findings – The AD approach takes into account the design range of each criterion, determined by the designer. Thus, the alternative providing the design ranges is selected in AD approach while the al...

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