IN SEARCH OF STANDARDS OF SERVICE FOR URBAN PUBLIC TRANSPORT

This paper provides a review of the reasons for the development of standards of service and operation for urban public transport, the kinds of standards that can be struck, how they can be quantified and their impact upon a community. It places public transport services in the context of what a community might expect from them and then presents a reasonably comprehensive explanation and summary of those standards proposed for action, Canberra's bus service. Finally it points out areas where research effort would provide communities with a greater understanding of the roles their public transport services play. /TRRL/