Teamware: An Evaluation of Key Technologies and Open Problems

Tools and technologies aiming to support electronic teamwork are constantly improving. However, the landscape of supporting technologies and tools is fragmented, and comprehensive solutions that fully realize the promises of electronic collaboration remain an elusive goal. In this paper, we describe and relate the capabilities of workflow systems, groupware tools, and content management system by introducing a framework that provides common concepts and reference architectures. To evaluate these technologies from the perspective of teamwork and collaboration, we discuss the requirements of a specific application domain and describe which requirements each of these technologies can address. In addition, we identify currently unsupported requirements and propose corresponding areas for additional research.

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