Towards a Critical Systems Thinking Approach during IT Adoption in Organisations

Abstract The increasing complexity and diversity of Information Technologies (IT) adoption in organisations may require a multidisciplinary approach to understand its challenges. This complexity is mainly caused by different stakeholder constituencies with different worldviews the organisations. This paper explores user perceptions on critical systems thinking approaches during IT adoption in organisations. It is based on two case studies. The study results indicate that critical systems thinking approaches may be useful during IT adoption in organisations. The results suggest that critical systems thinking approaches have the potential to improve IT adoption success in organisations through addressing both technical and social issues. The results also suggest that addressing these issues during IT adoption may result in positive outcomes.

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