Performance of Hospital Information System in Malaysian Public Hospital: a Review

This paper presents an extensive literature review of Hospital Information System (HIS) in public hospital in Malaysia. This paper aims to deliver information (guideline) about the importance and benefits of HIS so that can help government to enhance the standard of healthcare quality. Accordingly, the Malaysian Government Ministry of Health (MoH) has presented three groups of HIS such as Basic Hospital Information System (BHIS), Intermediate Hospital Information System (IHIS), and Total Hospital Information System (THIS) amongst Malaysian government owned (public) hospitals. In Malaysia, there are 138 public hospitals but at this time only 21 hospitals implementing HIS. In this paper, researcher explains the three groups of HIS (THIS, BHIS, IHIS), the benefits, the challenges, the frameworks, also the current issues of HIS.

[1]  John A. Martilla,et al.  Importance-Performance Analysis , 1977 .

[2]  Nasriah Zakaria,et al.  Understanding Technology and People Issues in Hospital Information System (HIS) Adoption: Case study of a tertiary hospital in Malaysia. , 2016, Journal of infection and public health.

[3]  Anastasia Papazafeiropoulou,et al.  Investigating evaluation frameworks for health information systems , 2008, Int. J. Medical Informatics.

[4]  Nor Hazana Abdullah,et al.  AN OVERVIEW OF HOSPITAL INFORMATION SYSTEM (HIS) IMPLEMENTATION IN MALAYSIA , 2012 .

[5]  Noor Azizah Mohamadali,et al.  The Technology Factors as Barriers for Sustainable Health Information Systems (HIS) – A Review , 2017 .

[6]  S. Silow-Carroll,et al.  Using electronic health records to improve quality and efficiency: the experiences of leading hospitals. , 2012, Issue brief.

[7]  T Chandola,et al.  Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care , 2002, Quality & safety in health care.

[8]  Natrah Saad,et al.  THE IMPLEMENTATION OF HOSPITAL INFORMATION SYSTEM ( HIS ) IN TERTIARY HOSPITALS IN MALAYSIA : A QUALITATIVE STUDY , 2011 .

[9]  Mehrbakhsh Nilashi,et al.  Organizational decision to adopt hospital information system: An empirical investigation in the case of Malaysian public hospitals , 2015, Int. J. Medical Informatics.

[10]  Siti Noorsuriani Ma'on,et al.  Patient Satisfaction with Access to 1Malaysia Clinic , 2013 .

[11]  Michael I. Harrison,et al.  Viewpoint Paper: Unintended Consequences of Information Technologies in Health Care - An Interactive Sociotechnical Analysis , 2007, J. Am. Medical Informatics Assoc..

[12]  Rajesh Kumar Sinha,et al.  Assessment of end user satisfaction of Hospital information system , 2014 .

[13]  Kurt Matzler,et al.  Employee Satisfaction: Does Kano's Model Apply? , 2004 .

[14]  Haslina Mohd,et al.  Acceptance Model of Electronic Medical Record , 2005 .

[15]  Amy K. Yarbrough,et al.  Technology Acceptance among Physicians , 2007, Medical care research and review : MCRR.

[16]  Nor Hazana Abdullah,et al.  Implementation and acceptance of hospital information system , 2013 .

[17]  Nor Hazana Abdullah,et al.  Adoption of Hospital Information System (HIS) in Malaysian Public Hospitals , 2015 .

[18]  Mehrbakhsh Nilashi,et al.  Determining the importance of Hospital Information System adoption factors using Fuzzy Analytic Network Process (ANP) , 2016 .

[19]  Claus Bossen,et al.  Factors affecting physicians' use of a dedicated overview interface in an electronic health record: The importance of standard information and standard documentation , 2016, Int. J. Medical Informatics.

[20]  Nurul Izzatty Binti Ismail,et al.  Developing electronic medical records (EMR) framework for Malaysia's public hospitals , 2011, 2011 IEEE Colloquium on Humanities, Science and Engineering.

[21]  N. Ismail,et al.  Development of implementation models for hospital information system (HIS) in Malaysian public hospitals , 2016 .

[22]  Noraziah ChePa,et al.  CHALLENGES IN THE IMPLEMENTATION OF HOSPITAL INFORMATION SYSTEMS IN MALAYSIAN PUBLIC HOSPITALS , 2017 .

[23]  Alwi Mohd Yunus,et al.  Improving electronic medical records (EMRs) practices through a clinical microsystem in the malaysian government hospitals , 2008 .

[24]  A Winter,et al.  Modeling Hospital Information Systems (Part 1): The Revised Three-layer Graph-based Meta Model 3LGM2 , 2003, Methods of Information in Medicine.

[25]  Simon Hagens,et al.  Measuring interoperable EHR adoption and maturity: a Canadian example , 2016, BMC Medical Informatics and Decision Making.

[26]  Wan Abdul Rahim Wan Mohd Isa,et al.  Assessing User Satisfaction of using Hospital Information System ( HIS ) in Malaysia , .

[27]  Robert El-Kareh,et al.  Use of health information technology to reduce diagnostic errors , 2013, BMJ quality & safety.

[28]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[29]  Nor Hazana Abdullah,et al.  Implementation Differences of Hospital Information System (HIS) in Malaysian Public Hospitals , 2013 .