Using a Mixed Model to Evaluate Job Satisfaction in High-Tech Industries

R&D professionals are the impetus behind technological innovation, and their competitiveness and capability drive the growth of a company. However, high-tech industries have a chronic shortage of such indispensable professionals. Accordingly, reducing R&D personnel turnover has become a major human resource management challenge facing innovative companies. This study combined importance–performance analysis (IPA) with the decision-making trial and evaluation laboratory (DEMATEL) method to propose an IPA–DEMATEL model. Establishing this model involved three steps. First, an IPA was conducted to measure the importance of and satisfaction gained from job satisfaction criteria. Second, the DEMATEL method was used to determine the causal relationships of and interactive influence among the criteria. Third, a criteria model was constructed to evaluate job satisfaction of high-tech R&D personnel. On the basis of the findings, managerial suggestions are proposed.

[1]  John A. Martilla,et al.  Importance-Performance Analysis , 1977 .

[2]  Beom Suk Jin,et al.  Development of a Continuous Usage Model for the Adoption and Continuous Usage of a Smartphone , 2013, Int. J. Hum. Comput. Interact..

[3]  V. Vroom.  Work and motivation , 1964 .

[4]  A. Gabus,et al.  Perceptions of the world problematique: communication procedure, communicating with those bearing collective responsibility , 1973 .

[5]  Thomas Lange,et al.  Scarred from the past or afraid of the future? Unemployment and job satisfaction across European labour markets , 2013 .

[6]  Cheng-Min Feng,et al.  Stakeholder perspective on urban transport system service quality , 2010 .

[7]  Werner Bonefeld,et al.  Human economy and social policy , 2013 .

[8]  U. Renker.  [Motivation for work]. , 1975, Zeitschrift fur die gesamte Hygiene und ihre Grenzgebiete.

[9]  Gwo-Hshiung Tzeng,et al.  Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL , 2007, Expert Syst. Appl..

[10]  Peter Hosie,et al.  The effect of autonomy, training opportunities, age and salaries on job satisfaction in the South East Asian retail petroleum industry , 2013 .

[11]  Shuncong Zhong,et al.  Sine-modulated wavelength-independent full-range complex spectral optical coherence tomography with an ultra-broadband light source , 2015 .

[12]  Sang-Bing Tsai,et al.  Grey system theory and fuzzy time series forecasting for the growth of green electronic materials , 2014 .

[13]  Wei Wang,et al.  Understanding User Satisfaction With Instant Messaging: An Empirical Survey Study , 2012, Int. J. Hum. Comput. Interact..

[14]  Jiunn-I Shieh,et al.  Evaluating performance criteria of Employment Service Outreach Program personnel by DEMATEL method , 2010, Expert Syst. Appl..

[15]  Chris Yuill,et al.  Forgetting and remembering alienation theory , 2011, History of the human sciences.

[16]  Yong Deng,et al.  Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan , 2015, PloS one.

[17]  Gwo-Hshiung Tzeng,et al.  Identification of a threshold value for the DEMATEL method using the maximum mean de-entropy algorithm to find critical services provided by a semiconductor intellectual property mall , 2009, Expert Syst. Appl..

[18]  Sang-Bing Tsai,et al.  EXAMINING HOW MANUFACTURING CORPORATIONS WIN ORDERS , 2013 .

[19]  Todd Dane Bozeman.  Job satisfaction. , 2007, Nursing management.

[20]  Teemu Kautonen,et al.  Determinants of job satisfaction for salaried and self-employed professionals in Finland , 2013 .

[21]  Ching-Fu Chen,et al.  Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists , 2010 .

[22]  S. Tsai,et al.  An empirical research on management innovation of high-technology manufacturers , 2015 .

[23]  Xinyu Li,et al.  A hybrid genetic algorithm and tabu search for a multi-objective dynamic job shop scheduling problem , 2013 .

[24]  Yu-Cheng Lee,et al.  Analysis of adopting an integrated decision making trial and evaluation laboratory on a technology acceptance model , 2010, Expert Syst. Appl..

[25]  Isabelle Szmigin,et al.  Service quality in higher education: The role of student expectations , 2007 .

[26]  Weiming Shen,et al.  A divide and conquer-based greedy search for two-machine no-wait job shop problems with makespan minimisation , 2012 .

[27]  Gwo-Hshiung Tzeng,et al.  A VIKOR technique based on DEMATEL and ANP for information security risk control assessment , 2013, Inf. Sci..

[28]  Quan Chen,et al.  Discussing measurement criteria and competitive strategies of green suppliers from a green law perspective , 2015 .

[29]  Linda K. Stroh,et al.  Organizational behavior. , 1970, Physical therapy.