Agents and E-commerce: Beyond Automation

The fast"growing information and communication technologies have shifted the contemporary commerce in both its information and market spaces. Businesses demand a new generation of agile and adaptive commerce systems. Towards this end, software agents, a type of autonomous artifacts, have been viewed as a promising solution. They have been taking an increasingly important part in facilitating e"commerce operations in the last two decades. This article presents a systematized overview of the diversity of agent applications in commerce. The paper argues that agents start playing more substantial role in determining social affairs. They also have a strong potential to be used to build the future highly responsive and smart e"commerce systems. The opportunities and challenges presented by proliferation of agent technologies in e"commerce necessitate the development of insights into their place in information systems research, as well as practical implications for the management.

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