Developing Expertise in Decision Making

How can we help people develop judgement and decision skills? One approach is to teach formal methods such as decision analyses, but these are difficult to apply in ill-structured settings, and the methods are unworkable when one is under time pressure and uncertain conditions. If we regard these skills as types of expertise that can be developed, then in a given domain we may attempt to define the cues, patterns, and strategies used by experts, and develop a programme to teach people how to think like experts. However, in many settings this can be impractical. A different approach to decision skills training is to teach people how to learn like experts. By identifying a set of strategies used by experts to develop their proficiency at decision making, we can develop a programme aimed at helping people become reflective practitioners. This article describes such a training programme.

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