Embedded System Use and Users' Assessment: An Experimental Study of Electronic Negotiation

Focusing on users’ perspective, the current study conceptualizes that system use is embedded within the processes the users follow in order to achieve their goals. Given this conceptualization, users’ assessment of system use will take place in three sequential tiers, i.e., the assessment of achievement, technology+ interaction, and the system. The theoretical propositions were tested by conducting an e+negotiation experiment. The results support the proposed theoretical model and also show that users’ perception of their negotiation partner may influence their assessment of system use.

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