DEVELOPING EFFECTIVE HUMAN FACTORS DESIGN GUIDELINES: A CASE STUDY

In the development of many complex human-machine systems, human factors information in the form of design guidelines has the potential to be a rich source of input to the design process. However, past research has firmly established that human factors reference information is viewed by system designers as having little value and is generally ignored. This has resulted in considerable uncertainty and concern regarding the nature and utility of human factors handbooks and guideline materials. In this article, we present a conceptual framework for developing design guidelines and a case study of the development process and evaluation of a set of 75 human factors design guidelines for Advanced Traveler Information Systems (ATIS). The design guidelines developed through this process were perceived by the ATIS design community as being clear, relevant, and easy to use. They were also seen as representing an improvement over existing human factors reference materials. The guideline development approach summarize...

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