Email and PIM : Problems and Possibilities

PIM includes three areas of special importance: task management, personal archiving, and contact management. We explore how and why email is currently used to support these PIM functions, and the problems arising from using email for PIM. We evaluate new technological approaches that address these problems and identify their limitations. We conclude with a discussion of outstanding issues email generates for PIM relating to inter-personal information management, and discuss future trends in email and PIM.

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