Outsourcing Services in the Healthcare Sector

The outsourcing of healthcare services is expanding rapidly. As opportunities expand for vendors, a better understanding of the client's decision process and the concerns involved is needed so that...

[1]  E. Buttery,et al.  Relationship Marketing in Three Dimensions , 1998 .

[2]  Amanda Spink,et al.  Healthcare information systems outsourcing , 2004, Int. J. Inf. Manag..

[3]  M. Leiblein,et al.  Do make or buy decisions matter? The influence of organizational governance on technological performance , 2002 .

[4]  A. Parasuraman,et al.  Problems and Strategies in Services Marketing , 1985 .

[5]  R. McIvor A practical framework for understanding the outsourcing process , 2000 .

[6]  Paula DeJohn Synchronization. Standards in motion. , 2008, Materials management in health care.

[7]  A. Rasheed,et al.  Making More by Doing Less: An Analysis of Outsourcing and its Effects on Firm Performance , 2000 .

[8]  V. Roberts,et al.  Managing strategic outsourcing in the healthcare industry. , 2001, Journal of healthcare management / American College of Healthcare Executives.

[9]  Allen M. Weiss,et al.  Buying Modular Systems in Technology-Intensive Markets , 2003 .

[10]  C. Lovelock Classifying Services to Gain Strategic Marketing Insights , 1983 .

[11]  Timothy J. Wilkinson,et al.  The Outsourcing Compulsion. , 2006 .

[12]  R. Dahlstrom,et al.  Buyer-seller relationships in the procurement of logistical services , 1996 .

[13]  Suzanne Rivard,et al.  A transaction cost approach to outsourcing behavior: Some empirical evidence , 1996, Inf. Manag..

[14]  C. Lonsdale,et al.  The historical development of outsourcing: the latest fad? , 2000, Ind. Manag. Data Syst..

[15]  Michael R. Solomon,et al.  Predictability and Personalization in the Service Encounter , 1987 .

[16]  J. Drennan,et al.  Factors Affecting E-Mail Marketing Sourcing Decisions: A Transaction Cost Perspective , 2005 .

[17]  Richard N. Cardozo Modelling organizational buying as a sequence of decisions , 1983 .

[18]  Eric K. Clemons,et al.  Just Right Outsourcing: Understanding and Managing Risk , 2005, J. Manag. Inf. Syst..

[19]  Ojelanki K. Ngwenyama,et al.  Outsourcing contracts as instruments of risk management: Insights from two successful public contracts , 2007, J. Enterp. Inf. Manag..

[20]  Robert J. Thomas,et al.  Conceptual and Methodological Issues in Organisational Buying Behaviour , 1980 .

[21]  B. Wernerfelt,et al.  A Resource-Based View of the Firm , 1984 .

[22]  R. Puryear,et al.  Strategic sourcing: from periphery to the core. , 2005, Harvard business review.

[23]  Steven Tadelis,et al.  The Innovative Organization: Creating Value through Outsourcing , 2007 .

[24]  Wendy L. Currie,et al.  Knowledge process outsourcing in financial services:: The vendor perspective , 2008 .

[25]  Mayuram S. Krishnan,et al.  Contracts in Offshore Software Development: An Empirical Analysis , 2003, Manag. Sci..

[26]  M. Kotabe,et al.  Outsourcing, performance, and the role of e-commerce : a dynamic perspective , 2008 .

[27]  Ashley A. Bush,et al.  A Comparison of Transaction Cost, Agency, and Knowledge-Based Predictors of IT Outsourcing Decisions: A U.S.-Japan Cross-Cultural Field Study , 2007, J. Manag. Inf. Syst..

[28]  David T. Wilson,et al.  Buyer-supplier relationships today , 1993 .

[29]  Richard D. Metters,et al.  A typology of offshoring and outsourcing in electronically transmitted services , 2008 .

[30]  M. J. Earl,et al.  The Risks of Outsourcing IT , 1996 .

[31]  A. Wildt,et al.  Strategic and Financial Performance Implications of Global Sourcing Strategy: A Contingency Analysis , 1995 .

[32]  Beth Rogers Contract Sales Organisations: Making the Transition from Tactical Resource to Strategic Partnering , 2008 .

[33]  Joanne E. Oxley,et al.  The Scope and Governance of International R&D Alliances , 2003 .

[34]  S. Edgett,et al.  Marketing for Service Industries-A Revie , 1993 .

[35]  Asoo J. Vakharia,et al.  Outsourcing inventory management decisions in healthcare: Models and application , 2004, Eur. J. Oper. Res..

[36]  O. Williamson The Economics of Organization: The Transaction Cost Approach , 1981, American Journal of Sociology.

[37]  Masaaki Kotabe,et al.  Global Sourcing of Services and Market Performance: An Empirical Investigation , 1998 .

[38]  Stephen J. Carson When to Give up Control of Outsourced New Product Development , 2007 .

[39]  G. Tomas M. Hult,et al.  Managing the International Strategic Sourcing Process as a Market‐Driven Organizational Learning System* , 1998 .

[40]  Jan B. Heide,et al.  ALLIANCES IN INDUSTRIAL PURCHASING - THE DETERMINANTS OF JOINT ACTION IN BUYER-SUPPLIER RELATIONSHIPS , 1990 .

[41]  N. Coe The Externalisation of Producer Services Debate: The UK Computer Services Sector , 2000 .

[42]  J. M. Rathmell What is Meant by Services? , 1966 .