Reference Services and the International Adult Learner

Summary International adult learners are a growing patron constituency. They share a number of common characteristics, notably their unfamiliarity with many library services. In addition, barriers such as language and communication differences as well as functional issues present challenges to effective service. Libraries can better meet the needs of International Adult Learners by determining what their needs are. In so doing they will be able to provide better programming and improve library instruction. In addition, libraries can partner with other community agencies and institutions to improve service for International Adult Learners. Staff training should also be undertaken to improve the ability of library personnel to interact with this particular user group.

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