Designing a Product Service Platform for Older People: From Needs to Requirements

Helping older people to remain in their homes and to be more autonomous and less isolated, escaping from the potential related depression, is a global challenge. To support people ‘age in place’, the paper proposes a specific data collection to establish the possible requirements of a novel Product Service Platform for wellbeing and health of older people. The study of a community of older people over 75 who live in their homes has allowed acquiring the knowledge of their main needs and characteristics. Two focus groups with experts dealing with the ageing population were then set up to define: (a) how to design an IT artifact that meets end-users needs and (b) the services that a Product Service Platform should provide.

[1]  C. Kwak,et al.  Factors related to satisfaction with long-term care services among low-income Korean elderly adults: A national cross-sectional survey. , 2017, Archives of gerontology and geriatrics.

[2]  Stanley H. Caplan.  Using focus group methodology for ergonomic design , 1990 .

[3]  Impact of family history assessment on communication with family members and health care providers: A report from the Family Healthware™ Impact Trial (FHITr). , 2015, Preventive medicine.

[4]  Cristina Botella,et al.  An e-health platform for the elderly population: The butler system , 2011, Comput. Educ..

[5]  Philip Rees,et al.  European Regional Populations: Current Trends, Future Pathways, and Policy Options , 2012, European Journal of Population / Revue européenne de Démographie.

[6]  Andrea Resca,et al.  Design for social media engagement: Insights from elderly care assistance , 2015, J. Strateg. Inf. Syst..

[7]  Ju Han Kim,et al.  Using mobile phones in healthcare management for the elderly. , 2014, Maturitas.

[8]  B. B. Zaidan,et al.  A review of smart home applications based on Internet of Things , 2017, J. Netw. Comput. Appl..

[9]  Lexin Yuan,et al.  Depression and resilience mediates the effect of family function on quality of life of the elderly. , 2017, Archives of gerontology and geriatrics.

[10]  Philipp Brune,et al.  Online Support for the Elderly - Why Service and Social Network Platforms should be Integrated , 2016, EUSPN/ICTH.

[11]  Josep Figueras,et al.  European health care reform. Analysis of current strategies. World Health Organization. , 1997, WHO regional publications. European series.

[12]  G. Damiani,et al.  Factors associated with health-related quality of life: the role of social relationships among the elderly in an Italian region. , 2008, Public health.

[13]  K. Xing,et al.  PSS in Healthcare: An Under-Explored Field , 2017 .

[14]  Marina Bastawrous Wasilewski,et al.  Web-based health interventions for family caregivers of elderly individuals: A Scoping Review , 2017, Int. J. Medical Informatics.

[15]  Tayeb Lemlouma,et al.  A survey on health monitoring systems for health smart homes , 2018, International Journal of Industrial Ergonomics.

[16]  Silvia Ceccacci,et al.  An adaptive smart system to foster disabled and elderly people in kitchen-related task , 2016, PETRA.

[17]  Shu-Lin Wang,et al.  Using information and mobile technology improved elderly home care services , 2016 .

[18]  Kun Sha,et al.  Living alone, health and preventive care use among the elderly in Shanghai, China , 2013 .

[19]  Michele Germani,et al.  Design of Sustainable Smart Homes for Elderly , 2015 .

[20]  John W. Creswell,et al.  Designing and Conducting Mixed Methods Research , 2006 .

[21]  Eulàlia Hernández-Encuentra,et al.  ICT and Older People: Beyond Usability , 2009 .

[22]  Andrei Hagiu,et al.  Invisible Engines: How Software Platforms Drive Innovation and Transform Industries , 2016 .

[23]  Iván Pau,et al.  The Elderly’s Independent Living in Smart Homes: A Characterization of Activities and Sensing Infrastructure Survey to Facilitate Services Development , 2015, Sensors.

[24]  Geyong Min,et al.  Advanced internet of things for personalised healthcare systems: A survey , 2017, Pervasive Mob. Comput..

[25]  Anne P. Massey,et al.  Focus Groups as a Knowledge Elicitation Technique: An Exploratory Survey , 1991, IEEE Trans. Knowl. Data Eng..