A Framework and Decision Rules for Emergency Medical Service Scheduling DSS

This paper proposes a framework of decision support system (DSS) for emergency medical service scheduling. The scheduling decision rules embedded in the DSS consider the criteria on the average response time and the percentage of the medical service requests that are responded within fifteen minute, w hich is usually ignored in traditional scheduling policies . The challenge in designing the DSS lies in the stochastic and dynamic nature of request arrivals, fulfillment processes, and complex traf fic conditions as well as the time-dependent spatial patterns of some parameters complicate the decisions in the problem. To illustrat e the proposed DSS's usage in practice, a simulator is developed for perfor ming some numerical experiments to validate the effectiveness and the efficiency of the proposed DSS.