Are older adults really that different? Some insights from gerontechnology

Gerontechnology is a promising area of research. This study aims to extend knowledge in the area by providing an effective targeting strategy for gerontechnologies. Using near field communication (NFC)-enabled technology in the form of NFC light system (NLS), the study exposes a sample of older adults to this form of gerontechnology and examines their ease-of-use and usefulness evaluations of NLS and the subsequent impacts of these evaluations on their intentions to use NLS. Given a resulting scenario in which older adults considered NLS easy to use and useful, the study investigates whether demographic, psychographic, and behavioral characteristics produce any differences in their intentions to use NLS. The results reveal that older adults do not differ in their intentions to use NLS when demographics and psychographics are considered. Instead, older adults with positive attitudes toward NLS are more likely to use NLS than those with negative attitudes toward NLS. Thus, these findings suggest that an undifferentiated targeting strategy should be used for gerontechnologies, especially NFC-enabled technology, such as NLS, and that further research should concentrate on eliciting positive attitudes among older adults to persuade desired behaviors, such as greater intention to use and actual use of gerontechnologies.

[1]  P. Kotler,et al.  Principles of Marketing , 1983 .

[2]  S. Webber,et al.  Mobility in older adults: a comprehensive framework. , 2010, The Gerontologist.

[3]  Viswanath Venkatesh,et al.  Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model , 2000, Inf. Syst. Res..

[4]  A. Chan,et al.  Predictors of gerontechnology acceptance by older Hong Kong Chinese , 2014 .

[5]  A. Chan,et al.  A review of technology acceptance by older adults , 2011 .

[6]  Ke Chen,et al.  Gerontechnology acceptance by elderly Hong Kong Chinese: a senior technology acceptance model (STAM) , 2014, Ergonomics.

[7]  Pervaiz K. Ahmed,et al.  Knowing what a user likes: Mobiquitous home with NFC smartphone , 2013, 2013 IEEE International Conference on Industrial Engineering and Engineering Management.

[8]  H M Hodkinson,et al.  Relationships between happiness, behavioural status and dependency on others in elderly patients. , 1990, The British journal of clinical psychology.

[9]  van Jemh Annelies Bronswijk,et al.  Technology for quality of life: an enriched taxonomy , 2002 .

[10]  Gianfranco Walsh,et al.  The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction , 2010 .

[11]  H. Bouma Gerontechnology : making technology relevant for the elderly , 1992 .

[12]  Art Weinstein,et al.  Handbook of Market Segmentation: Strategic Targeting for Business and Technology Firms , 2004 .

[13]  Helen Hoenig,et al.  Does assistive technology substitute for personal assistance among the disabled elderly? , 2003, American journal of public health.

[14]  Fandy Tjiptono,et al.  THE EFFECT OF CONSUMER CONFUSION PRONENESS ON WORD OF MOUTH, TRUST, AND CUSTOMER SATISFACTION , 2013, KINERJA.

[15]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[16]  J. Rossiter,et al.  The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs , 2007 .

[17]  Dean A. Gratton Near Field Communications: The Smart Choice for Enabling Connectivity , 2007 .

[18]  R. Atchley A continuity theory of normal aging. , 1989, The Gerontologist.

[19]  Pervaiz K. Ahmed,et al.  Useful or Easy-to-Use? Knowing What Older People Like about Near Field Communication Technology , 2015, HCI.