Management for quality improvement : the seven new QC tools

Part I: An Overview of the Seven New Quality Control Tools * Total Quality Control and The Seven New QC Tools* Seven New QC Tools* Applying the Seven New QC Tools Part II: Details of the Seven New Tools for Quality Control * Relations Diagram* KJ Method: Affinity Diagram* Systematic Diagram Method* Matrix Diagram Method* Matrix Data-Analysis* Process Decision Program Chart (PDPC)* Arrow Diagram Method* Education to Introduce the Seven New QC Tools* Conclusion