The viable system model and knowledge management
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Knowledge management will only realize its full potential if it addresses the organization as a whole. Beer’s viable system model provides an excellent structure for this.
[1] S. Beer. The Brain of the Firm , 1972 .
[2] Peter Checkland,et al. Diagnosing the system for organizations: S. BEER Wiley, Chichester, 1985, 152 + xiii pages, £7.50 , 1986 .