DERIVING KNOWLEDGE BASED INDICATORS FOR MONITORING VIRTUAL PROJECT TEAMWORK

Vilnius University, Muitinės g. 8, Kaunas, Lithuania E-mail: virgilijus.sakalauskas@vukhf.lt, dalia.kriksciuniene@vukhf.lt Abstract: Carrying out projects in the enterprises is impacted with the necessity to replace face-to-face work processes by the computer-mediated collaboration in virtual environment, and to strive for at least partial automation of performance measurement. The article deals with the research problem of modelling intelligent levers for monitoring collaborative activities of the virtual teams. The conceptual model of the balanced scores was suggested and evaluated by empirical investigation. The experimental study has been conducted by organizing international teamwork, and using virtual collaboration environment for devel-opment of e-commerce projects. The statistical and qualitative methods were used to derive indicators for evaluation of the project teamwork, which could be most effective while implemented in the virtual envi-ronment as the automated monitoring tools. The performance indicators were researched for scoring ef-fectiveness of the virtual teamwork, indicating drawbacks, forecasting the outcomes of the project, and evaluating input of the individual performance of the team members. Value of suggested methodology is based on application of computational methods for creating transparent collaborative environments and provision of sensitive monitoring indicators of virtual teamwork starting from early stages of the project. Keywords: virtual environment, collaborative teamwork, balanced scorecard, project performance evaluation.