Addressing the Challenges of Alignment of Requirements and Services: A Vision for User-Centered Method

One of the major challenges in Service Oriented Requirements Engineering is for business analysts to find services that accurately match the customer requirements. Several attempts have been made to propose different methods and techniques for finding the best suitable service to align with customer requirements. However, these solutions are mainly focusing only on the technical side of the problem and the social side of the challenge of alignment has been largely neglected. In this vision paper, we propose a novel user-centered method of alignment, which involves end-users in the process of analysis and decision process for the selection of the service. The analysis and decision for service selection is based on end-user feedback and customer preferences. The aim is to assist the business analysts in making informed decisions for selecting the optimally best-aligned service among available options.