Dual decision-making with discontinuance and acceptance of information technology: the case of cloud computing

The purpose of this paper is to investigate organizational information technology (IT) deployment from a dual decision-making perspective. This study builds on rational choice theory to characterize how the costs and values of incumbent IT and those of the corresponding new cloud computing influence a company's dual decision of discontinuance and acceptance.,This study chooses cloud computing as the research context, since it is one of the most well-accepted ITs in current practice. By using survey methodology, the data were collected from organizations around the world. Our hypotheses were examined via multimethod analyses, including the partial least squares, the multinomial log it regression and the analysis of variance.,This research reveals that organizations often follow the dual decision-making process in IT deployment regarding a non-cloud, hybrid structure and full-cloud considers incumbent IT discontinuance and new cloud computing acceptance. These results indicate that organizations may embrace cloud computing because of its perceived high system compatibility and low support costs. Meanwhile, security threats remain the primary obstacles to conducting business in the cloud.,Previous studies mainly focus on a single aspect and do not reveal the intricacies of the interactions between the reduction of incumbent IT and the addition of new IT. To address this gap in the body of knowledge, our study proposes a dual decision model based on a dialectical understanding of new and incumbent IT mechanisms instead of a singular IT acceptance model.

[1]  N. B. Anuar,et al.  The rise of "big data" on cloud computing: Review and open research issues , 2015, Inf. Syst..

[2]  Catherine E. Connelly,et al.  Understanding Nonmalicious Security Violations in the Workplace: A Composite Behavior Model , 2011, J. Manag. Inf. Syst..

[3]  Robert M. Davison,et al.  How culture influences IT-enabled organizational change and information systems , 2009, CACM.

[4]  Yajiong Xue,et al.  Enablers and inhibitors of cloud computing assimilation: an empirical study , 2019, Internet Res..

[5]  P. Pavlou,et al.  Perceived Information Security, Financial Liability and Consumer Trust in Electronic Commerce Transactions , 2002 .

[6]  Chinyao Low,et al.  Understanding the determinants of cloud computing adoption , 2011, Ind. Manag. Data Syst..

[7]  Elena Karahanna,et al.  Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance , 2012, MIS Q..

[8]  M. Tushman,et al.  Technological Discontinuities and Dominant Designs: A Cyclical Model of Technological Change , 1990 .

[9]  Wei-Wen Wu,et al.  Mining significant factors affecting the adoption of SaaS using the rough set approach , 2011, J. Syst. Softw..

[10]  WeitzelTim,et al.  The effects of technostress and switching stress on discontinued use of social networking services , 2015 .

[11]  Robert Willison,et al.  Understanding the perpetration of employee computer crime in the organisational context , 2006, Inf. Organ..

[12]  Rathindra Sarathy,et al.  Understanding compliance with internet use policy from the perspective of rational choice theory , 2010, Decis. Support Syst..

[13]  Yi-Kuei Lin,et al.  Evaluation of system reliability for a cloud computing system with imperfect nodes , 2012, Syst. Eng..

[14]  Michael R. Wade,et al.  An Exploration of Organizational Level Information Systems Discontinuance Intentions , 2011, MIS Q..

[15]  Atreyi Kankanhalli,et al.  Investigating user resistance to information systems implementation: a status quo bias perspective , 2009 .

[16]  Anol Bhattacherjee,et al.  Understanding Information Systems Continuance: An Expectation-Confirmation Model , 2001, MIS Q..

[17]  Hema Date,et al.  Understanding determinants of cloud computing adoption using an integrated TAM-TOE model , 2015, J. Enterp. Inf. Manag..

[18]  Kenneth L. Kraemer,et al.  Innovation diffusion in global contexts: determinants of post-adoption digital transformation of European companies , 2006, Eur. J. Inf. Syst..

[19]  H. Bansal,et al.  “Migrating” to new service providers: Toward a unifying framework of consumers’ switching behaviors , 2005 .

[20]  Dan M. Frangopol,et al.  Cost-Reliability Interaction in Life-Cycle Cost Optimization of Deteriorating Structures , 2004 .

[21]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[22]  H. Bansal,et al.  The Service Provider Switching Model (SPSM) , 1999 .

[23]  Angela Lin,et al.  Cloud computing as an innovation: Percepetion, attitude, and adoption , 2012, Int. J. Inf. Manag..

[24]  A. K. M. Najmul Islam,et al.  The Role of Perceived System Quality as Educators’ Motivation to Continue E-learning System Use , 2012 .

[25]  Ken G. Smith,et al.  The interplay between exploration and exploitation. , 2006 .

[26]  Izak Benbasat,et al.  The Influence of Business Managers' IT Competence on Championing IT , 2003, Inf. Syst. Res..

[27]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[28]  Lorin M. Hitt,et al.  Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry , 2002, Inf. Syst. Res..

[29]  D. Hambrick,et al.  Upper Echelons: The Organization as a Reflection of Its Top Managers , 1984 .

[30]  David F. Larcker,et al.  Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics: , 1981 .

[31]  Feng Li,et al.  Cloud computing adoption by SMEs in the north east of England: A multi-perspective framework , 2013, J. Enterp. Inf. Manag..

[32]  Izak Benbasat,et al.  Information Security Policy Compliance: An Empirical Study of Rationality-Based Beliefs and Information Security Awareness , 2010, MIS Q..

[33]  John M. Ward,et al.  Understanding the successful adoption and use of IS/IT in SMEs: an explanation from Portuguese manufacturing industries , 2002, Inf. Syst. J..

[34]  K. Wei,et al.  The role of institutional pressures and organizational culture in the firm's intention to adopt internet‐enabled supply chain management systems , 2010 .

[35]  Yu-Hsin Chen,et al.  Utilizing the Push-Pull-Mooring-Habit framework to explore users' intention to switch from offline to online real-person English learning platform , 2019, Internet Res..

[36]  Liu Fan,et al.  Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory , 2014, Inf. Manag..

[37]  Kenneth L. Kraemer,et al.  Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value , 2004, MIS Q..

[38]  Emmanuel Josserand,et al.  The paradoxical effects of legal intervention over unethical information technology use: A rational choice theory perspective , 2017, J. Strateg. Inf. Syst..

[39]  J. Scott Armstrong,et al.  Estimating nonresponse bias in mail surveys. , 1977 .

[40]  Hong-Youl Ha,et al.  The evolution of perceived security: the temporal role of SNS information perceptions , 2018, Internet Res..

[41]  Subhas C. Misra,et al.  Identification of a company's suitability for the adoption of cloud computing and modelling its corresponding Return on Investment , 2011, Math. Comput. Model..

[42]  Brian S. Butler,et al.  Reliability, Mindfulness, and Information Systems , 2006, MIS Q..

[43]  Paul Jen-Hwa Hu,et al.  A Multilevel Approach to Examine Employees’ Loyal Use of ERP Systems in Organizations , 2015, J. Manag. Inf. Syst..

[44]  R. Paternoster,et al.  Sanction threats and appeals to morality : Testing a rational choice model of corporate crime , 1996 .

[45]  Sheila Hsuan-Yu Hsu,et al.  Why do people switch mobile platforms? The moderating role of habit , 2017, Internet Res..

[46]  Mohsen Attaran,et al.  Exploring the relationship between information technology and business process reengineering , 2004, Inf. Manag..

[47]  Varun Grover,et al.  Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study , 2005, J. Manag. Inf. Syst..

[48]  Tiago Oliveira,et al.  Assessing the determinants of cloud computing adoption: An analysis of the manufacturing and services sectors , 2014, Inf. Manag..

[49]  M. M. Kamal,et al.  IT innovation adoption in the government sector: identifying the critical success factors , 2006, J. Enterp. Inf. Manag..

[50]  James G. Morris,et al.  Research Note - Online Users' Switching Costs: Their Nature and Formation , 2012, Inf. Syst. Res..

[51]  Yu Min Wang,et al.  Understanding the determinants of RFID adoption in the manufacturing industry , 2010 .

[52]  E. Ostrom.  A Behavioral Approach to the Rational Choice Theory of Collective Action: Presidential Address, American Political Science Association, 1997 , 1998, American Political Science Review.

[53]  Sam Ransbotham,et al.  How Do Adopters Transition Between New and Incumbent Channels? , 2016, MIS Q..

[54]  Randy H. Katz,et al.  A view of cloud computing , 2010, CACM.

[55]  M. Tushman,et al.  Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change , 1996 .

[56]  Ibrahim Arpaci,et al.  Effects of security and privacy concerns on educational use of cloud services , 2015, Comput. Hum. Behav..

[57]  Izak Benbasat,et al.  The Effects of Personalizaion and Familiarity on Trust and Adoption of Recommendation Agents , 2006, MIS Q..

[58]  Joshua M. Davis.  Leveraging the IT competence of non-IS workers: social exchange and the good corporate citizen , 2013, Eur. J. Inf. Syst..

[59]  B. McCarthy.  NEW ECONOMICS OF SOCIOLOGICAL CRIMINOLOGY , 2002 .

[60]  T. Grandon Gill,et al.  Early Expert Systems: Where are They Now? , 1995, MIS Q..

[61]  Robert M. Davison,et al.  SME adoption of IT: the case of electronic trading systems , 2006, IEEE Transactions on Engineering Management.

[62]  G. Lynn,et al.  Marketing and Discontinuous Innovation: The Probe and Learn Process , 1996 .

[63]  William Samuelson,et al.  Status quo bias in decision making , 1988 .

[64]  Joel R. Evans,et al.  The value of online surveys: a look back and a look ahead , 2018, Internet Res..

[65]  Sven Laumer,et al.  The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use , 2015, Inf. Syst. J..

[66]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[67]  Timothy H. Hannan,et al.  The Determinants of Technology Adoption: The Case of the Banking Firm , 1984 .

[68]  Y. Asiedu,et al.  Product life cycle cost analysis: State of the art review , 1998 .

[69]  Benjamin T. Hazen,et al.  Cloud Computing in Support of Supply Chain Information System Infrastructure: Understanding When to go to the Cloud , 2013 .

[70]  Izak Benbasat,et al.  Organizational buyers' assimilation of B2B platforms: Effects of IT-enabled service functionality , 2020, J. Strateg. Inf. Syst..

[71]  Viswanath Venkatesh,et al.  Expectation Confirmation in Technology Use , 2012, Inf. Syst. Res..

[72]  Robert L. Grossman,et al.  The Case for Cloud Computing , 2009, IT Professional.

[73]  Yajiong Xue,et al.  Avoidance of Information Technology Threats: A Theoretical Perspective , 2009, MIS Q..

[74]  GaniAbdullah,et al.  The rise of "big data" on cloud computing , 2015 .

[75]  Teck-Soon Hew,et al.  The drivers for cloud-based virtual learning environment: Examining the moderating effect of school category , 2017, Internet Res..

[76]  Moez Limayem,et al.  User switching of information technology: A theoretical synthesis and empirical test , 2012, Inf. Manag..

[77]  Jae Choi,et al.  Implementing Service-Oriented Architecture in Organizations , 2010, J. Manag. Inf. Syst..