A critical evaluation of the EFQM model
暂无分享,去创建一个
Micaela Martínez Costa | Angel Rafael Martínez Lorente | Joaquín Gómez | Joaquín Gómez | Á. R. M. Lorente
[1] B. Dale,et al. Self-assessment: A study of progress in Europe's leading organizations in quality management practices , 1996 .
[2] D. Adebanjo. TQM and business excellence: is there really a conflict? , 2001 .
[3] Roger J. Calantone,et al. Validating the Malcolm Baldrige National Quality Award Framework through structural equation modelling , 2000 .
[4] K. B. Hendricks,et al. Quality awards and the market value of the firm: an empirical investigation , 1996 .
[5] Roger G. Schroeder,et al. The Impact of Quality Management Practices on Performance and Competitive Advantage , 1995 .
[6] K. Tan. A comparative study of 16 national quality awards , 2002 .
[7] David Gefen,et al. Structural Equation Modeling Techniques and Regression: Guidelines for Research Practice , 2000 .
[8] M. Terziovski,et al. The Business Value of Quality Management Systems Certification , 1997 .
[9] Alan Brown. Quality management self-assessment in Australia , 1996 .
[10] L. J. Porter,et al. Identification of the Critical Factors of TQM , 1996 .
[11] Rudolf R. Sinkovics,et al. The Use of Partial Least Squares Path Modeling in International Marketing , 2009 .
[12] Charles J. Corbett,et al. The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis , 2005, Manag. Sci..
[13] Juan José Tarí,et al. Self-assessment exercises: A comparison between a private sector organisation and higher education institutions , 2008 .
[14] James R. Evans,et al. Validating Key Results Linkages in the Baldrige Performance Excellence Model , 2003 .
[15] Jacob Eskildsen,et al. The criterion weights of the EFQM excellence model , 2001 .
[16] G. Hillman,et al. Making Self‐assessment Successful , 1994 .
[17] W. Reinartz,et al. An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM , 2009 .
[18] Antonio Leal,et al. Relationships between the EFQM model criteria: a study in Spanish universities , 2005 .
[19] J. Lane,et al. The Public Sector , 1996 .
[20] Alfred A. Marcus,et al. Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 , 2005 .
[21] Barrie Dale,et al. Self-assessment using the business excellence model: A study of practice and process , 2000 .
[22] Thomas Y. Choi,et al. Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies , 2008 .
[23] L Lieuwe Dijkstra,et al. An Empirical Interpretation of the EFQM Framework , 1997 .
[24] Alan Brown,et al. Improvement in Organizational Performance and Self-Assessment Practices by Selected American Firms , 2000 .
[25] Jacob Eskildsen,et al. Private versus public sector excellence , 2004 .
[26] Arturo Mora,et al. Análisis de la validez del modelo europeo de excelencia para la gestión de la calidad en instituciones universitarias: un enfoque directivo , 2005 .
[27] Peter Samuelsson,et al. Self‐assessment practices in large organisations , 2002 .
[28] Darryl D. Wilson,et al. A Thing of the Past , 2002 .
[29] Thomas Y. Choi,et al. ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited , 2009 .
[30] G. Naylor,et al. Using the business excellence model to develop a strategy for a healthcare organisation. , 1999, International journal of health care quality assurance incorporating Leadership in health services.
[31] James C. Anderson,et al. STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .
[32] Leslie J. Porter,et al. TQM Self‐assessment in the UK , 1994 .
[33] Arturo Calvo-Mora,et al. Análisis de la validez del modelo europeo de excelencia para la gestión de la calidad en instituciones universitarias un enfoque directivo , 2005 .
[34] David M. Dilts,et al. The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard , 2008 .
[35] J. J. Dahlgaard,et al. A causal model for employee satisfaction , 2000 .
[36] Luis Ignacio Álvarez González,et al. Gestión de la calidad total de acuerdos con el modelo EFQM: Evidencias sobre sus efectivos en el rendimiento empresarial. , 2007 .
[37] Hsien Hui Khoo,et al. Factors affecting the development of national quality awards , 2003 .
[38] L. Porter,et al. Assessing Business Excellence , 1996 .
[39] H. Geraedts,et al. The benefits of total quality management. , 2001, Computerized medical imaging and graphics : the official journal of the Computerized Medical Imaging Society.
[40] Bernard C. Y. Tan,et al. A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects , 2000, MIS Q..
[41] Kristie W. Seawright,et al. Revisiting the stock price impact of quality awards , 1999 .
[42] David A. Collier,et al. An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria , 2001 .
[43] Siegfried P. Gudergan,et al. Confirmatory Tetrad Analysis in PLS Path Modeling , 2008 .
[44] Roberto Filippini,et al. TQM impact on quality conformance and customer satisfaction: A causal model , 1998 .
[45] Tito Conti,et al. A history and review of the European Quality Award Model , 2007 .
[46] Mary J. Benner,et al. ISO 9000 practices and financial performance: A technology coherence perspective , 2008 .
[47] B. G. Dale,et al. Self-Assessment Methodology: The Route to Business Excellence , 2003 .
[48] Darryl D. Wilson,et al. An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model , 2000, Decis. Sci..
[49] María Leticia Santos-Vijande,et al. TQM and firms performance: An EFQM excellence model research based survey , 2007 .
[50] Ana B. Escrig-Tena,et al. An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model , 2009 .
[51] Sime Curkovic,et al. An examination of ISO 9000:2000 and supply chain quality assurance , 2008 .
[52] Barrie Dale,et al. Quality is dead in Europe – long live excellence ‐ true or false? , 2000 .
[53] J. Eskildsen. Identifying the vital few using the European Foundation for Quality Management model , 1998 .
[54] Jayant V. Saraph,et al. An Instrument for Measuring the Critical Factors of Quality Management , 1989 .
[55] Andrew Massey,et al. Quality Issues in the Public Sector , 1999 .
[56] Amrik S. Sohal,et al. The multidimensionality of TQM practices in determining quality and innovation performance — an empirical examination , 2004 .
[57] Ana B. Escrig-Tena,et al. To what extent do enablers explain results in the EFQM excellence model?: An empirical study , 2005 .