Communication Processes of Information Technology Executives in Higher Education

Thisarticleseekstoexplainthekeyvariablesofinternalcommunicationprocessesofinformation technologyexecutives,specificallychiefinformationofficers(CIOs),athighereducationinstitutions. By understanding the key variables that influence the IT communication process, leaders and administrators,suchastheCIO,canbettercommunicatewiththeirstakeholdersleadingtoasuccessful, technology-integratedorganization.Whileothershavesoughttomodelthisbusiness-ITrelationship usingcommunicationasonepartofamodel,thisstudyfocusesupononlytheCIOcommunication processaddingvaluetocurrentinformationtechnologymanagementliterature.Thisexploratorypilot articleoffersempiricalinsightsabouthowCIOscommunicatewithintheirownteamandupthrough theexecutiveranksofanorganization.ItsuggeststhatCIOscanbedividedintotwocategories;these twocategories,keyingoffofcommunicationvariables,appeartodirectlyaffecttheultimatesuccess orfailureregardingtheintegrationoftechnologyintothemissionandvisionoftheorganization. KEywORdS Chief Information Officer, Communication, Communication Management, Higher Education, Information Technology, IT, IT Management, Management, Technology

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