A quantitative and qualitative study of the link between business process management and digital innovation

Abstract The information revolution leaves its mark on businesses, resulting in organizations looking for digital innovation (DI) to apply to their business processes and anticipate competitors. Since the interplay between business process management (BPM) and DI has been underdeveloped, this mixed-methods article investigates the strength and nature of the relationship. We supplement the findings of an international survey (stage 1) with explanations from an expert panel (stage 2) to generalize a positive yet moderate link because of manifold contextual factors affecting strategic decision-making. We extend the technology–organization–environment (TOE) framework and profile organizations along their digital process innovation (DPI) mastery in a readiness matrix.

[1]  Peter Trkman,et al.  International Journal of Information Management , 2022 .

[2]  M. Hammer,et al.  Reengineering the Corporation , 1993 .

[3]  John C. Henderson,et al.  Continuous strategic alignment: Exploiting information technology capabilities for competitive success , 1993 .

[4]  Omar Valdez-de-Leon,et al.  A Digital Maturity Model for Telecommunications Service Providers , 2016 .

[5]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[6]  S. Dreyfus.  The Five-Stage Model of Adult Skill Acquisition , 2004 .

[7]  Matthias Lederer,et al.  The digital future has many names—How business process management drives the digital transformation , 2017, 2017 6th International Conference on Industrial Technology and Management (ICITM).

[8]  Jan Recker,et al.  Contextualisation of business processes , 2008, Int. J. Bus. Process. Integr. Manag..

[9]  D. Weitlaner,et al.  Process management practices: organizational (dis-)similarities , 2015 .

[10]  Bruno D. Zumbo,et al.  The operating characteristics of the nonparametric Levene test for equal variances with assessment and evaluation data , 2011 .

[11]  Allen M. Weiss,et al.  Investment in technological innovations: An option pricing approach , 1997 .

[12]  R. G. Fichman,et al.  Digital Innovation as a Fundamental and Powerful Concept in the Information Systems Curriculum , 2014, MIS Q..

[13]  Lerina Aversano,et al.  A Literature Review of Business/IT Alignment Strategies , 2012 .

[14]  Johnny Saldaña,et al.  The Coding Manual for Qualitative Researchers , 2009 .

[15]  Jan Mendling,et al.  Challenges of smart business process management: An introduction to the special issue , 2017, Decis. Support Syst..

[16]  B. Crabtree,et al.  The qualitative research interview , 2006, Medical education.

[17]  S. Sambrook,et al.  Towards a multidisciplinary definition of innovation , 2009 .

[18]  Thomas Hess,et al.  Digital Transformation Strategies , 2015, Business & Information Systems Engineering.

[19]  Amy Van Looy.  A Quantitative Study of the Link Between Business Process Management and Digital Innovation , 2017, BPM.

[20]  Ray Galvin,et al.  How many interviews are enough? Do qualitative interviews in building energy consumption research produce reliable knowledge? JUST SOLUTIONS CAMBRIDGE WORKING PAPER 2014B Published in The Journal of Building Engineering, 2015 , 2015 .

[21]  Mital C. Shingala,et al.  Comparison of Post Hoc Tests for Unequal Variance , 2015 .

[22]  Steve Blank.  Why the Lean Start-Up Changes Everything , 2013 .

[23]  Michael Rosemann,et al.  Proposals for Future BPM Research Directions , 2014, AP-BPM.

[24]  Mojca Indihar Stemberger,et al.  A global investigation of key turning points in business process maturity , 2009, Bus. Process. Manag. J..

[25]  MajchrzakAnn,et al.  Digital innovation management , 2017 .

[26]  Jerry N. Luftman,et al.  An Update on Business-IT Alignment: "A Line" Has Been Drawn , 2007, MIS Q. Executive.

[27]  Sandy Kemsley.  Emerging Technologies in BPM , 2015, BPM.

[28]  J. Holmström,et al.  Digital innovation strategy: A framework for diagnosing and improving digital product and service innovation , 2017 .

[29]  Jeanne W. Ross,et al.  How Big Old Companies Navigate Digital Transformation , 2020, MIS Q. Executive.

[30]  J. Birkinshaw,et al.  Management innovation , 2005, IEEE Engineering Management Review.

[31]  Ali Tafti,et al.  How a Firm's Competitive Environment and Digital Strategic Posture Influence Digital Business Strategy , 2013, MIS Q..

[32]  G. Box.  NON-NORMALITY AND TESTS ON VARIANCES , 1953 .

[33]  Laura Johnson,et al.  How Many Interviews Are Enough? , 2006 .

[34]  Mathias Kirchmer.  High Performance Through Business Process Management , 2017 .

[35]  Andrew J Vickers,et al.  Parametric versus non-parametric statistics in the analysis of randomized trials with non-normally distributed data , 2005, BMC medical research methodology.

[36]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[37]  Remco M. Dijkman,et al.  Properties that influence business process management maturity and its effect on organizational performance , 2016, Inf. Syst. Frontiers.

[38]  Jan vom Brocke,et al.  The role of users and customers in digital innovation: Insights from B2B manufacturing firms , 2016, Inf. Manag..

[39]  Frank Puhlmann,et al.  An Agile BPM Project Methodology , 2013, BPM.

[40]  Mathias Weske,et al.  Blockchains for Business Process Management - Challenges and Opportunities , 2017, ACM Trans. Manag. Inf. Syst..

[41]  Youseef Alotaibi,et al.  Business process modelling challenges and solutions: a literature review , 2016, J. Intell. Manuf..

[42]  Amy Van Looy.  Capabilities for managing business processes: a measurement instrument , 2019, Bus. Process. Manag. J..

[43]  Jan Recker,et al.  Ten principles of good business process management , 2014, Bus. Process. Manag. J..

[44]  O. Marjanovic,et al.  Integrating open innovation and business process innovation: Insights from a large-scale study on a transition economy , 2016, Inf. Manag..

[45]  Nicola Guarino,et al.  Business Process Management , 2016, Business & Information Systems Engineering.

[46]  Kalle Lyytinen,et al.  Digital Innovation Management: Reinventing Innovation Management Research in a Digital World , 2017, MIS Q..

[47]  E. Rogers,et al.  Diffusion of Innovations , 1964 .

[48]  Geert Poels,et al.  A conceptual framework and classification of capability areas for business process maturity , 2014, Enterp. Inf. Syst..

[49]  Kevin McCormack,et al.  Improving performance aligning business analytics with process orientation , 2013, Int. J. Inf. Manag..

[50]  M. Hammer.  The process audit. , 2007, Harvard business review.

[51]  Gerald C. Kane,et al.  Is your business ready for a digital future , 2015 .