Repertoires of collaboration for common operating pictures of disasters and extreme events

Disasters are dynamic, emergent scenarios involving diverse stakeholders in complex decision making and as such, disaster response systems must account for these conditions. We suggest that emergency service agencies should consider supplementing their traditional command and control approaches and common operating pictures (COP), with purposeful collaborative approaches. These would facilitate the generation of common operating pictures incorporating dynamic and emergent characteristics, providing a range of options with which to better respond to disasters. Collaborative management and negotiated integration of information represent a paradigmatic shift in our thinking about disaster response. We have utilized McCann’s (1983) Social Problem Solving Negotiated Arrangements (SPS-NA) to highlight problems with conventional approaches during three disaster scenarios. As a result of lessons learned from this analysis we suggest that developing supplementary repertoires of collaboration would have a positive impact on improved COP for effective disaster response outcomes.

[1]  Thierry C. Pauchant,et al.  The dial tone does not come from God! how a crisis can challenge dangerous strategic assumptions made about high technologies: the case of the hinsdale telecommunication outage , 1992 .

[2]  Deborah Bunker,et al.  Repertoires of Collaboration for Disaster Management: Negotiating Emergent and Dynamic Systems Success , 2013, TDIT.

[3]  Anthony M. Cresswell,et al.  Advances in multi-agency disaster management: Key elements in disaster research , 2010, Inf. Syst. Frontiers.

[4]  Asif Qumer Gill,et al.  SaaS Requirements Engineering for Agile Development , 2013 .

[5]  D. Bunker,et al.  Social Media in Disaster Response:Queensland Police Service - Public Engagement During the 2011 Floods , 2012 .

[6]  Carol Woody,et al.  System of systems analysis of catastrophic events: A preliminary investigation of unprecedented scenarios , 2010, 2010 IEEE International Conference on Technologies for Homeland Security (HST).

[7]  Susan Pascoe,et al.  The 2009 Victorian Bushfires Royal Commission final report , 2010 .

[8]  Christine M. Pearson,et al.  Reframing Crisis Management , 1998 .

[9]  Deborah Bunker,et al.  Disaster Management and Community Warning Systems: Inter-Organisational Collaboration and ICT Innovation , 2009, PACIS.

[10]  Michael R Greenberg,et al.  Understanding the Economic Costs and Benefits of Catastrophes and Their Aftermath: A Review and Suggestions for the U.S. Federal Government , 2007, Risk analysis : an official publication of the Society for Risk Analysis.

[11]  Robyn Betts The Missing Links in Community Warning Systems: Findings from Two Victorian Community Warning System Projects , 2003 .

[12]  Carleen F. Maitland,et al.  Collaborative systems development in disaster relief: The impact of multi-level governance , 2010, Inf. Syst. Frontiers.

[13]  J. McCann Design Guidelines for Social Problem-Solving Interventions , 1983 .

[14]  Rd Blanchard-Boehm,et al.  Understanding Public Response to Increased Risk from Natural Hazards: Application of the Hazards Risk Communication Framework , 1998 .