Champions in transition: the role of process orientation

Purpose – This study seeks to explore the role of process orientation (PO) in organizations that go through a transition in implementing enterprise systems (ESs).Design/methodology/approach – Based on an empirical survey of 3,000 large Canadian and US firms, this study investigates the role of PO in various aspects of ES implementation. Exploratory factor analysis is conducted using SPSS software to identify indicators and factors of measuring PO and various aspects of ES implementation. Furthermore, the LISREL software was used to perform the path analysis to identify the role of PO.Findings – The results of the analysis strongly suggest that the PO levels at three phases of ES implementation are independent and, hence, require separate measurement. In addition, two research models are employed to examine 14 hypotheses associated with the role of PO in ES implementation. The findings indicate that process‐oriented organizations in our sample are more successful in ES implementation and have faced fewer c...

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