A Study on the Effects of the Selection Attributes of Korean Restaurant Menu on Customer Satisfaction and Revisit Intention
暂无分享,去创建一个
박헌진 | Jung Jin-Woo | 강연숙
[1] Terence A. Oliva,et al. A Catastrophe Model for Developing Service Satisfaction Strategies , 1992 .
[2] Steven A. Taylor,et al. Measuring Service Quality: A Reexamination and Extension , 1992 .
[3] A. Kroeger. Book Review: Practical Sales Psychology , 1953 .
[4] Mary Jo Bitner,et al. Evaluating service encounters: The effects of physical surroundings and employee responses. , 1990 .