Accessibility Evaluation and Performance Analysis of e-Government Websites in Nigeria

Accessibility issues in websites design have been receiving a lot of global attention till date. This is as a result of the importance that is attached to having a website that is not only accessible but also usable to all. Through the deployment of various websites by the state government in Nigeria, e-government services could now be easily accessed. Despite this, there is need to know the accessibility and performance of these websites. Hence, this paper evaluates the accessibility and performance analysis of the state government websites in Nigeria by using two online automated tools: TAW and site analyser. The aim is to test for their conformance with the Web Content Accessibility Guidelines (WCAG). Results from the study show that none of the websites evaluated totally conform to WCAG 2.0 standard. Also, the overall performance obtained shows that most websites tested are above average. The results also show that there is no significant difference in the performance of the websites among different states in the country.

[1]  M. B. A. Mourad,et al.  Accessibility Evaluation of Dubai e-Government Websites: Findings and Implications , 2013 .

[2]  Li Jiang,et al.  Trust and Electronic Government Success: An Empirical Study , 2008, J. Manag. Inf. Syst..

[3]  Joanne Kuzma Global E-government Web Accessibility: A Case Study , 2010 .

[4]  Mohamad Noorman Masrek,et al.  Accessibility Evaluation on Malaysian E-Government Websites , 2010 .

[5]  Chaomeng James Huang,et al.  Usability of e-government Web-sites for people with disabilities , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[6]  R. Freeman,et al.  Web 2.0 and E-Government at the Municipal Level , 2009, 2009 World Congress on Privacy, Security, Trust and the Management of e-Business.

[7]  Elizabeth Burd,et al.  Web accessibility evolution in the United Kingdom , 2005, Seventh IEEE International Symposium on Web Site Evolution.

[8]  Jo Mackiewicz,et al.  A usability analysis of municipal government websites in Alabama , 2011, 2011 IEEE International Professional Communication Conference.

[9]  Morten Goodwin,et al.  Global Web Accessibility Analysis of National Government Portals and Ministry Web Sites , 2011 .

[10]  Pam J. Mayhew,et al.  Accessibility : In-Depth Evaluation of Saudi Arabia and Oman , 2005 .

[11]  Wan Abdul Rahim Wan Mohd Isa,et al.  Assessing the Usability and Accessibility of Malaysia E-Government Website , 2011 .

[12]  Faouzi Kamoun,et al.  Accessibility as an integral factor in e-government web site evaluation: The case of Dubai e-government , 2014, Inf. Technol. People.

[13]  Zhenxiang Sun,et al.  An accessibility study of Chinese local government websites , 2010, 2010 International Conference on Networking and Digital Society.