Quality improvement oriented training and education programme and its financial accounting system

Purpose – To design a quality improvement oriented training and education programme (Q_TEPS) for a company manufacturing milk products and to explore its performance using a financial accounting system.Design/methodology/approach – A company manufacturing milk products was visited and the processes were studied. The literature on Q_TEPS was referred to design Q_TEPS unique to the milk product manufacturing company. The feasibility of implementing Q_TEPS in the company was checked by interviewing the executives. A financial accounting system was used to evolve the income and expenditure account and the balance sheet pertaining to Q_TEPS in the company. The feedback collected using questionnaires was used to establish the validity of Q_TEPS and their financial accounting system in the company.Findings – The implementation of Q_TEPS in the milk manufacturing company would enable the company to reap a considerable number of tangible and intangible benefits.Research limitations/implications – It being a govern...

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