Modeling of Engineering Student Satisfaction
暂无分享,去创建一个
Nur Riza Mohd Suradi | Zainol Mustafa | Mohd Rashid Ab Hamid | Faridatul Azna Ahmad Shahabudin | Norkisme Zainal Abidin | Zalina Mohd Ali | M. R. A. Hamid | Z. Mustafa | N. R. Suradi | Norbayani Basri | Z. Ali | Norbayani Basri
[1] Mark S. Johnson,et al. The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships , 1999 .
[2] S. Hunt,et al. The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing , 2003 .
[3] K. Ruyter,et al. On the relationship between store image, store satisfaction and store loyalty , 1998 .
[4] R. B. Woodruff,et al. Modeling Consumer Satisfaction Processes Using Experience-Based Norms: , 1983 .
[5] P. Ghauri,et al. Service quality and customer retention: building long‐term relationships , 2004 .
[6] Emin Babakus,et al. An empirical assessment of the SERVQUAL scale , 1992 .
[7] Judith H. Washburn,et al. A Collaborative Effort at Marketing the University: Detailing a Student-Centered Approach , 2004 .
[8] R. AbdulHamidM.,et al. Measuring Value -Based Productivity: A Confirmatory Factor Analytic (CFA) Approach , 2011 .
[9] Frances M. Hill. Managing service quality in higher education: the role of the student as primary consumer , 1995 .
[10] Mustafa Zainol,et al. Value-Based Total Performance Excellence Measurement (Vbtpem): An Overview of Agenda and Transformation , 2011 .
[11] B. Mathews,et al. Customer satisfaction: contrasting academic and consumers’ interpretations , 2001 .
[12] M. Joseph,et al. Service quality in education: a student perspective , 1997 .
[13] Ahmad Sanusi Hassan,et al. Undergraduate Students' Satisfaction with Hostel and Sense of Attachment to Place: Case Study of University Sains Malaysia , 2010 .
[14] J. Hair. Multivariate data analysis , 1972 .
[15] Bjørn Stensaker,et al. Student Satisfaction: Towards an empirical deconstruction of the concept , 2002 .
[16] B. Byrne. Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .
[17] Jennifer Rowley,et al. Measuring customer satisfaction in higher education , 1998 .
[18] Raymond P. M. Chow,et al. Is relationship marketing for everyone , 2000 .
[19] Jochen Wirtz,et al. Consumer Satisfaction with Services: Integrating the Environment Perspective in Services Marketing into the Traditional Disconfirmation Paradigm , 1999 .
[20] Nor'Aini Yusof,et al. Measuring satisfaction with student housing facilities , 2011 .
[21] F. Idris,et al. Multi-factor of cultural values: a confirmatory factor analytic approach , 2013 .
[22] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[23] Gordon W. Cheung,et al. Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance , 2002 .